Customer Care
Hotels.com.au will contact you via email for all correspondence. If we are unable to contact you via email, we will attempt to call or fax you. Please check to make sure you have entered the correct email address when booking.
If you need help with an existing reservation fill out our customer service form. Please include your Hotels.com.au Itinerary Number with any correspondence.
For answers to frequently asked questions, select a topic from the list below:
