Portola Hotel & Spa at Monterey Bay
Make yourself at home in one of the 379 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Property Details
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. This resort also features wireless internet access (surcharge), concierge services, and shopping on site.
- Dry cleaning/laundry service
- Shopping on site
- Garage
- WiFi (surcharge)
- Sailing nearby
- Scuba diving nearby
- Number of bars/lounges - 2
- Number of outdoor pools - 1
- Braille or raised signage
- Assistive listening devices available
- Wheelchair accessible parking
- Bicycle rentals nearby
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Handrails in stairways
- Multilingual staff
- Electric car charging station
- Breakfast available (surcharge)
- Wheelchair-accessible meeting spaces/business center
- Ecotours nearby
- Laundry facilities
- Elevator
- Fitness facilities
- Bicycle rentals on site
- Secured parking
- Wheelchair accessible (may have limitations)
- Wheelchair accessible
- Food and water bowls
- Wheelchair-accessible concierge desk
- Vending machine
- Secured parking
- Wheelchair-accessible path to elevator
- Pool hoist on site
- Wheelchair-accessible registration desk
- Windsurfing nearby
- Wheelchair-accessible pool
- Wheelchair-accessible public washroom
- Well-lit path to entrance
- Stair-free path to entrance
- Full-service spa
- Boat tours nearby
- Off-street parking
- Luggage storage
- 24-hour front desk
- Scooter/moped rentals nearby
- Number of restaurants - 2
- Housekeeping on request
- Spa services on site
- Golfing nearby
- Smoke-free property
- Safe-deposit box at front desk
- Snorkeling nearby
- Hiking/biking trails nearby
- Surfing/bodyboarding nearby
- Kayaking nearby
- Self parking (surcharge)
- Valet parking (surcharge)
- Terrace
- Pool sun loungers
- ATM/banking
- Concierge services
Check-in
An adult age 18 or older must assume all liability for the booking. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector and a smoke detector
Other details
Satisfy your appetite at Jacks Monterey, one of the resort's 2 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Distances are displayed to the nearest 0.1 mile and kilometer.
Monterey Convention Center - 0.1 km / 0.1 mi
Maritime Museum - 0.1 km / 0.1 mi
Monterey State Historic Park - 0.1 km / 0.1 mi
Monterey Pines Golf Club - 0.2 km / 0.1 mi
Golden State Theatre - 0.2 km / 0.1 mi
Old Custom House - 0.3 km / 0.2 mi
Fisherman's Wharf - 0.3 km / 0.2 mi
Larkin House - 0.4 km / 0.3 mi
Cooper-Molera Adobe - 0.5 km / 0.3 mi
Perry House - 0.5 km / 0.3 mi
Monterey Museum of Art - 0.5 km / 0.3 mi
Waterfront - 0.6 km / 0.3 mi
Stevenson House - 0.6 km / 0.4 mi
Colton Hall Museum - 0.6 km / 0.4 mi
Monterey State Beach - 0.8 km / 0.5 mi
The nearest airports are:
Monterey Peninsula Airport (MRY) - 5.4 km / 3.4 mi
Salinas, CA (SNS-Salinas Municipal) - 33.9 km / 21.1 mi
Watsonville, CA (WVI-Watsonville Municipal) - 46.7 km / 29 mi
The preferred airport for Portola Hotel & Spa at Monterey Bay is Monterey Peninsula Airport (MRY).
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Pool access available from 7:00 AM to 10:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel policies
General
- Property does not require health documentation at check-in
- Professional property host/manager
- Contactless check-out is available
- LGBTQ friendly
- Property confirms they are implementing guest safety measures
- Property follows sanitization practices of SafeStay (AHLA - USA)
- Property confirms they are implementing enhanced cleaning measures
- Guests are provided with free hand sanitizer
- Property is cleaned with disinfectant
- Noise-free rooms not guaranteed
- Cashless transactions are available
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Contactless check-in is available
- Property does not offer onsite COVID-19 testing
- Parking height restrictions apply
- Commonly-touched surfaces are cleaned with disinfectant
Pets
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Pets allowed
Other charges
- Fee for cooked-to-order breakfast: approximately USD 8–20 for adults, and USD 5–10 for children
- Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
- Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
- Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
- Secured self parking fee: USD 25.55 per night (in/out privileges)
- Secured valet parking fee: USD 31.36 per night (in/out privileges)
- Pet deposit: USD 58.18 per night
- Pet fee: USD 58.18 per accommodation, per night (maximum USD 150 per stay)
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Rollaway bed fee: USD 58.18 per stay