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Mercure Carcassonne la Cite Hotel

Mercure Carcassonne la Cite Hotel

Carcassonne Aude
Check in 3:00 PM
Check out 12:00 PM
Mercure Carcassonne la Cite Hotel is in the heart of Carcassonne, within a 5-minute walk of Chateau Comtal and Narbonnaise Gate. This upscale hotel is 0.4 mi (0.6 km) from Basilica of Saint-Nazaire and 0.5 mi (0.7 km) from Le Musee de la Torture de Carcassone.

Make yourself at home in one of the 80 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and complimentary newspapers.

Property Details

Enjoy recreational amenities such as a seasonal outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.

  • Dry cleaning/laundry service
  • Comprehensive recycling policy
  • Bulk dispenser for toiletries
  • Free RV, bus, truck parking
  • Vegetarian breakfast available
  • Parking (limited spaces)
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • Pool umbrellas
  • No single-use plastic soda bottles
  • Number of meeting rooms - 3
  • No single-use plastic stirrers
  • Reusable cups only
  • Swimming pool
  • Reusable tableware only
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Fireplace in lobby
  • Comprehensive food waste policy
  • Energy-saving switches
  • Eco-friendly toiletries
  • Vegetable garden
  • At least 80% of all lighting comes from LEDs
  • Eco-friendly cleaning products provided
  • Recycling
  • LED light bulbs
  • Vegan menu options available
  • Vegetarian menu options available
  • Multilingual staff
  • Water dispenser
  • Electric car charging station
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Laundry facilities
  • Elevator
  • Double-glazing on all windows
  • Locally-sourced food on site (80% or more)
  • Sustainability/community reinvestment (10% revenue or more)
  • Bicycle rentals on site
  • Guest education on local ecosystems and culture
  • Organic food
  • Uncovered parking
  • Showcase for local artists
  • Wheelchair accessible (may have limitations)
  • Humane animal treatment
  • Food and water bowls
  • Locally-owned & organized tours & activities
  • Express check-in
  • Change of bed sheets (on request)
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Wheelchair-accessible public washroom
  • Change of towels (on request)
  • Garden
  • Free newspapers in lobby
  • Water-efficient showers only
  • Luggage storage
  • Business center
  • 24-hour front desk
  • Number of restaurants - 1
  • Housekeeping on request
  • Outdoor seasonal pool
  • Golfing nearby
  • Smoke-free property
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Free self parking
  • Terrace
  • Computer station
  • Pool sun loungers

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Other details

Satisfy your appetite for lunch or dinner at La Vicomte, a restaurant which specializes in local cuisine, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Chateau Comtal - 0.3 km / 0.2 mi
Narbonnaise Gate - 0.4 km / 0.2 mi
Historic Fortified City of Carcassonne - 0.4 km / 0.3 mi
Le Musee de la Torture de Carcassone - 0.5 km / 0.3 mi
Aude Gate - 0.6 km / 0.4 mi
Museum of Chivalry, Arms & Archery - 0.6 km / 0.4 mi
Chapeau Rouge - 0.7 km / 0.4 mi
School Museum - 0.7 km / 0.4 mi
Basilica of St. Nazaire and St. Celse - 0.7 km / 0.5 mi
Theatre Jean Deschamps - 0.8 km / 0.5 mi
Basilica of Saint-Nazaire - 0.9 km / 0.5 mi
Old Bridge - 0.9 km / 0.6 mi
Pont-Neuf de Carcassonne - 1.1 km / 0.7 mi
Museum of the Middle Ages - 1.1 km / 0.7 mi
Raymond Chesa Leisure Park - 1.2 km / 0.7 mi
The nearest airports are:
Carcassonne (CCF-Pays Cathare) - 10.5 km / 6.5 mi
Castres (DCM-Mazamet) - 60.9 km / 37.8 mi
The preferred airport for Mercure Carcassonne la Cite Hotel is Carcassonne (CCF-Pays Cathare).

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June to September.
  • Pool access available from 9:00 AM to 8:30 PM.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.


Hotel policies

General

  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Contactless check-out is available
  • Property confirms they are implementing guest safety measures
  • Contactless food service / room service is available
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Cashless transactions are available
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless check-in is available
  • Property does not offer onsite COVID-19 testing
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • No rollaway/extra beds available
  • Commonly-touched surfaces are cleaned with disinfectant

Pets

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed

Resort fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.


Other charges

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

18, Rue Camille Saint-Saens, Carcassonne, Aude 11000, France