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General questions

Please visit our frequently asked questions section.
If you're unable to find the answer you're looking for, please call or email.

Change a booking

You can cancel your booking by signing into our website.
To change a flight, tour or cruise, contact us below.

1800 244 400
INTL. +61 3 9939 1404
info@hotels.com.au

8:30am - 6pm (AEST)

Feedback and comments

Have you enjoyed the experience with us, had an unforgettable trip or wish to tell us how your trip went? We'd love to know!
Please email feedback@hotels.com.au

Partner with us

If you would like to discuss a business opportunity or partner with us, please email us at marketing@hotels.com.au

Correspondence is primarily though our website.
Any correspondence by post, please direct your letters to:

Online Travel Group Pty Ltd
Level 3, 480 Collins Street, Melbourne VIC 3000


We are here to help

For all other enquiries please email us at info@hotels.com.au or fill in the form below.
Support emails are actioned with priority on a case by case basis and are replied to within a few hours.