Urban Retreat in the Heritage Building

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 22 to check-in.

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. Guests are recommended to download the property's Enso mobile app before check-in. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and debit cards; cash is not accepted
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property

Other details

Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Sky Tower - 0.3 km / 0.2 mi
SkyCity Casino - 0.3 km / 0.2 mi
Kawakawa Bay - 0.6 km / 0.4 mi
Victoria Park - 0.6 km / 0.4 mi
Victoria Park Market - 0.6 km / 0.4 mi
Queen Street Shopping District - 0.6 km / 0.4 mi
Auckland Art Gallery - 0.7 km / 0.4 mi
New Zealand Maritime Museum - 0.7 km / 0.4 mi
Princes Wharf - 0.7 km / 0.4 mi
High Street - 0.7 km / 0.4 mi
Commercial Bay - 0.7 km / 0.4 mi
Aotea Centre - 0.7 km / 0.4 mi
Waitemata Harbour - 0.7 km / 0.4 mi
Albert Park - 0.7 km / 0.4 mi
The Civic Theater - 0.7 km / 0.5 mi
The nearest major airport is Auckland Intl. Airport (AKL) - 27.2 km / 16.9 mi

Hotel policies

General

• Professional property host/manager
• No cribs (infant beds) available
• No rollaway/extra beds available
• No front desk
• Guest will receive an email before arrival 24 hours
• Guests will receive an email with special check-in instructions
• No elevators

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Cleaning fee: NZD 140 per accommodation, per stay

We have included all charges provided to us by the property.