Step into a world of family fun and comfort at Tunnel Urban Retreat, where every moment is designed to delight both kids and parents, you'll be within a 15-minute walk of Old Market Area and Pub Street. This family-friendly hotel is 5 minutes drive to Siem Reap Royal Residence and 6 minutes drive to Angkor National Museum.

Kids stay happy thanks to rainfall showerhead, air conditioning, room service, a 40-inch flat-screen TV, a private bathroom with premium toiletries, complimentary high-speed WiFi and in-room coffee & tea facilities, kid-friendly amenities and movie nights. Conveniences include an in-room safe, a desk and bathrobes.

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Property Details

Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including cooking classes and an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Dry cleaning/laundry service
Tile flooring in public areas
Bulk dispenser for toiletries
Proposal/romance packages available
Vegetarian breakfast available
Eco-friendly cleaning products used
Ziplining nearby
Babysitting or childcare (surcharge)
Coworking spaces
Number of meeting rooms - 1
Free WiFi
Bicycle parking available
Number of bars/lounges - 1
Designated smoking areas
Bicycle tour information
Number of outdoor pools - 1
Bicycle rentals nearby
Tours/ticket assistance
Airport transportation (surcharge)
Eco-friendly toiletries
At least 80% of all lighting comes from LEDs
No accessible airport shuttle
LED light bulbs
Vegetarian menu options available
Horse riding nearby
Multilingual staff
Water dispenser
Secured bicycle storage
Breakfast available (surcharge)
Number of coffee shops/cafes - 1
Coffee/tea in common areas
Locally-sourced food on site (80% or more)
Guest education on local ecosystems and culture
Rooftop garden
Secured parking
Books
Showcase for local artists
Food and water bowls
Locally-owned & organized tours & activities
Meeting rooms
Change of bed sheets (on request)
No elevator (single level property)
Spa treatment room(s)
Change of towels (on request)
Garden
Water dispenser use by guests actively encouraged
Wheelchair accessible – no
Luggage storage
Cooking classes on site
24-hour front desk
Number of restaurants - 1
Housekeeping on request
Spa services on site
Safe-deposit box at front desk
Free self parking
Terrace
Pool sun loungers
Concierge services
Year Built - 2015
Number of buildings/towers - 4
Total number of rooms - 19
Number of floors - 1

Check-in

Check-in is from 2:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Quiet hours are enforced at the property from 10:00 PM to 6:00 AM. Information provided by the property may be translated using automated translation tools.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting

Other details

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Angkor Night Market - 0.7 km / 0.4 mi
Artisans D'Angkor - 0.7 km / 0.4 mi
Old Market Area - 0.9 km / 0.5 mi
Pub Street - 0.9 km / 0.5 mi
SATCHA Handicrafts Center - 0.9 km / 0.6 mi
Psa Krom Market - 1 km / 0.6 mi
Siem Reap Art Center Night Market - 1 km / 0.6 mi
The Happy Ranch Horse Farm - 1 km / 0.6 mi
Phsar Chas Market - 1.1 km / 0.7 mi
Angkor Trade Center - 1.2 km / 0.7 mi
Wat Dam Nak - 1.2 km / 0.8 mi
Wat Damnak - 1.3 km / 0.8 mi
Wat Preah Prom Rath - 1.3 km / 0.8 mi
Made in Cambodia Market - 1.3 km / 0.8 mi
Lucky Mall - 1.6 km / 1 mi
The preferred airport for Tunnel Urban Retreat is Siem Reap Angkor Intl. Airport (SAI) - 47.3 km / 29.4 mi

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Cashless payment methods are available for all transactions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

Property does not require health documentation at check-in
Professional property host/manager
LGBTQIA+ friendly
No rollaway/extra beds available
Cashless transactions are available
Guest will receive an email before arrival 72 hours
Guests will receive an email with special check-in instructions
Property does not offer onsite COVID-19 testing
No elevators

Pets

Maximum number of pets per room 2
Only dogs and cats are allowed
Pets allowed (no fees)
Service animals are allowed
Pets cannot be left unattended
Service animals are exempt from fees/restrictions
Pets allowed

Other charges

Fee for continental breakfast: approximately USD 6 for adults and USD 6 for children
Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 3)
Airport shuttle fee per child: USD 25 (one-way), (up to 18 years old)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Street 82, Siem Reap, Siem Reap Province 171202, Cambodia

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