Apartahotel Cristales

Check-in

Check-in is from 3:00 PM until 5:00 PM. Guests must be at least 18 to check-in.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.

Distances are displayed to the nearest 0.1 mile and kilometer.
Dog Park - 0.7 km / 0.4 mi
University of Valle - 0.9 km / 0.5 mi
Los Cristales Outdoor Theater - 0.9 km / 0.6 mi
Jorge Garces Borrero Departmental Library - 1.2 km / 0.8 mi
Panamericano Park - 1.3 km / 0.8 mi
Loma de la Cruz Park - 1.4 km / 0.8 mi
YAWA Science Center - 1.5 km / 0.9 mi
Jovita Monument - 1.5 km / 0.9 mi
University of Valle Hospital - 1.5 km / 0.9 mi
Sebastian de Belalcazar Statue and Viewpoint - 1.6 km / 1 mi
San Antonio Church - 1.6 km / 1 mi
Olympic Stadium Pascual Guerrero - 1.6 km / 1 mi
Rock Park - 1.8 km / 1.1 mi
Galeria Alameda - 1.9 km / 1.2 mi
Imbanaco Medical Center - 2 km / 1.2 mi
The nearest major airport is Alfonso Bonilla Aragon Intl. Airport (CLO) - 23.5 km / 14.6 mi

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Pool access available from 8:00 AM to 8:00 PM.

Hotel policies

General

• Professional property host/manager
• Guest will receive an email before arrival 24 hours
• Guests will receive an email with special check-in instructions
• No elevators

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: COP 100 per person, per stay
• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.