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Ambassador at Grand Velas All Inclusive

Ambassador at Grand Velas All Inclusive

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
A stay at Ambassador at Grand Velas All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. This luxury hotel is 4.2 mi (6.7 km) from Tres Rios Ecopark.

Make yourself at home in one of the 195 guestrooms featuring iPod docking stations and free minibar items. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 4 spa tubs, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

  • Beach volleyball on site
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Proposal/romance packages available
  • Beach yoga on site
  • Ziplining nearby
  • Babysitting or childcare (surcharge)
  • Parking (limited spaces)
  • Free reception
  • Pool umbrellas
  • Conference space size (meters) - 8505
  • Limo or town car service available
  • Sailing nearby
  • Free WiFi
  • Scuba diving nearby
  • Number of bars/lounges - 6
  • Number of poolside bars - 3
  • Number of spa tubs - 4
  • Designated smoking areas
  • Number of beach bars - 2
  • Number of outdoor pools - 3
  • Braille or raised signage
  • Number of swim-up bars - 3
  • Number of indoor pools - 1
  • Water skiing nearby
  • Internet access
  • Tours/ticket assistance
  • Internet access - wireless
  • Fitness classes on site
  • Wheelchair-accessible on-site restaurant
  • Parasailing nearby
  • Multilingual staff
  • Conference center
  • Ecotours on site
  • Laundry facilities
  • Children's club (free)
  • Elevator
  • Fitness facilities
  • Supervised childcare/activities (free)
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Ballroom
  • Free grocery shopping service
  • Wheelchair-accessible concierge desk
  • Beach umbrellas
  • Meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Windsurfing nearby
  • Skydiving nearby
  • Arcade/game room
  • Hiking/biking trails on site
  • Picnic area
  • Garden
  • Free use of nearby fitness center
  • Free newspapers in lobby
  • Wedding services
  • Full-service spa
  • Beach towels
  • Boat tours nearby
  • Yoga classes/instruction on site
  • Free bicycles on site
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Miniature golf on site
  • Off-street parking
  • Cave exploring/spelunking nearby
  • Private picnics
  • Couples/private dining
  • Children's toys
  • Children's games
  • Luggage storage
  • Billiards or pool table
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Number of restaurants - 8
  • Spa services on site
  • Snack bar/deli
  • Sauna
  • Children's pool
  • Steam room
  • Free beach cabanas
  • Free self parking
  • Conference space
  • Kayaking on site
  • Terrace
  • Beach sun loungers
  • Computer station
  • Hair salon
  • Pool sun loungers
  • ATM/banking
  • Conference space size (feet) - 91548
  • Pilates classes on site
  • Concierge services

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Additional fees apply for connecting/adjoining rooms and are subject to availability.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a smoke detector
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Regional cuisine at Chaka, one of the hotel's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen? This hotel has 91548 square feet (8505 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Playa Xcalacoco - 2 km / 1.2 mi
Tres Rios Ecopark - 3.6 km / 2.3 mi
Punta Esmeralda Beach - 4.7 km / 2.9 mi
Gran Coyote Golf - 4.8 km / 3 mi
El Camaleón Mayakoba Golf Course - 4.8 km / 3 mi
28 de Julio Square - 7.1 km / 4.4 mi
Guadalupe Church - 8.5 km / 5.3 mi
Playa 88 - 8.7 km / 5.4 mi
Playa Avenida Colosio - 8.9 km / 5.5 mi
Temazcal Natura - 9.2 km / 5.7 mi
Playa del Carmen Main Beach - 9.5 km / 5.9 mi
Plaza Las Americas - 9.6 km / 6 mi
Mario Villanueva Stadium Madrid - 10.1 km / 6.3 mi
Mamitas Beach - 10.1 km / 6.3 mi
Quinta Avenida - 10.5 km / 6.5 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 42.9 km / 26.7 mi
Cancun Intl. Airport (CUN) - 49.8 km / 30.9 mi

  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.


Hotel policies

General

  • Professional property host/manager
  • Gap period enforced between guest stays - 72 hours
  • Shield between guests and staff in main contact areas
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Onsite COVID-19 testing (PCR) is available
  • Temperature checks are available to guests
  • Free onsite COVID-19 testing (Antigen/Rapid) is available
  • Guest accommodation is sealed after cleaning
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Cashless transactions are available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Electrostatic spray is used for disinfection
  • Contactless check-in is available
  • Reservations are required for onsite COVID-19 testing
  • No rollaway/extra beds available
  • Property does not require health documentation at check-in
  • Contactless check-out is available
  • Property confirms they are implementing guest safety measures
  • Contactless food service / room service is available
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant

Pets

  • Service animals not allowed
  • Pets not allowed

Other charges

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

, Playa del Carmen, QROO , Mexico