Casa Serena Provenza

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and debit cards; cash is not accepted
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property

Other details

Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Lokkus Contemporary Art - 0.5 km / 0.3 mi
Lleras Park - 0.6 km / 0.3 mi
Linear Park President - 0.8 km / 0.5 mi
Medellín Clinic - El Poblado - 1 km / 0.6 mi
Poblado Park - 1 km / 0.6 mi
La Strada Mall - 1.5 km / 0.9 mi
El Tesoro Shopping Park - 1.5 km / 0.9 mi
The Dancer's Park - 1.5 km / 1 mi
Monterrey Comercial Mall - 1.7 km / 1.1 mi
Golden Mile - 1.7 km / 1.1 mi
Oviedo Shopping Center - 1.9 km / 1.2 mi
Río Sur Shopping Center - 1.9 km / 1.2 mi
Las Vegas Clinic - 2 km / 1.2 mi
EAFIT University - 2.2 km / 1.3 mi
Santafé Mall - 2.2 km / 1.3 mi
The nearest major airport is Jose Maria Cordova Intl. Airport (MDE) - 20.6 km / 12.8 mi

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Hotel policies

General

• Professional property host/manager
• No front desk
• Guest will receive an email before arrival 24 hours
• Guests will receive an email with special check-in instructions
• No elevators

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Cleaning fee: COP 420000 per accommodation, per stay
• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.