Santa Catalina, a Royal Hideaway Hotel

Check-in

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Guests must contact this property in advance to reserve cribs/infant beds, access to the hot springs, access to the public bathing facility, and access to the heated pool
• This property accepts credit cards and cash
• Onsite parties or group events are strictly prohibited
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a smoke detector and a security system
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Grab a bite at Muxgo by Borja Marrero, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and 6 meeting rooms. Self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Doramas Park - 0.1 km / 0.1 mi
Nestor Museum - 0.1 km / 0.1 mi
Romano Park - 0.6 km / 0.4 mi
Las Alcaravaneras Beach - 1 km / 0.6 mi
Las Palmas Beaches - 1 km / 0.6 mi
Plaza La Feria - 1.3 km / 0.8 mi
Luminosa Fountain - 1.3 km / 0.8 mi
Mesa y Lopez Avenue - 1.6 km / 1 mi
Central Market - 1.7 km / 1 mi
San Telmo Park - 1.9 km / 1.2 mi
Plaza Espana - 2 km / 1.2 mi
Calle Triana - 2.1 km / 1.3 mi
Casino Las Palmas - 2.2 km / 1.4 mi
La Regenta Modern Art Museum - 2.2 km / 1.4 mi
Cuyas Theater - 2.2 km / 1.4 mi
The preferred airport for Santa Catalina, a Royal Hideaway Hotel is Gran Canaria Airport (LPA) - 23.7 km / 14.7 mi

• Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• Pool access available from 10:30 AM to 5:30 PM.
• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• Parking height restrictions apply.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• LGBTQIA+ friendly
• No rollaway/extra beds available
• Events/parties not allowed
• Parking height restrictions apply
• Beach nearby
• Noise-free rooms not guaranteed
• Essential workers only - NO

Pets

• Pets not allowed