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Kempinski Hotel Grand Arena

Kempinski Hotel Grand Arena

Bansko
Total fromNA
Check in 3:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more
With a stay at Kempinski Hotel Grand Arena in Bansko, you'll be in a national park, within a 15-minute drive of Bansko Ski Resort and Dobrinishte Ski Resort.

Make yourself at home in one of the 123 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.

Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features an outdoor pool and an indoor pool. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).

  • Bar/lounge
  • Elevator
  • Indoor pool
  • Outdoor pool
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Airport transportation (surcharge)
  • Conference space
  • Fireplace in lobby
  • Barbecue grill(s)
  • Coffee/tea in common areas
  • Ski storage
  • Laundry facilities
  • Television in common areas
  • Garden
  • Library
  • Free breakfast
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Multilingual staff
  • Free newspapers in lobby
  • 24-hour front desk
  • Business center
  • Porter/bellhop
  • Dry cleaning/laundry service
  • Ski-in/ski-out access
  • Full-service spa
  • Spa treatment room(s)
  • Steam room
  • Sauna
  • Smoke-free property
  • Outdoor seasonal pool
  • Wedding services
  • Tours/ticket assistance
  • Free WiFi
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Area shuttle (surcharge)
  • Number of restaurants - 3
  • Conference space size (feet) - 2691
  • Conference space size (meters) - 250
  • Number of meeting rooms - 4
  • Tennis on site
  • Number of indoor pools - 3
  • Number of outdoor pools - 2
  • Outdoor tennis court
  • Snack bar/deli
  • Turkish bath/Hammam
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Number of bars/lounges - 2
  • Number of poolside bars - 2
  • Number of coffee shops/cafes - 2
  • Luggage storage
  • 24-hour fitness facilities
  • Terrace
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Designer stores on site
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Check-in

Check-in is from 3:00 PM until 3:00 PM. Guests must be at least 15 to check-in.

Front desk staff will greet guests on arrival.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Other details

Enjoy international cuisine at Gallery Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. When you are in need of a refreshing drink, visit the bar/lounge or one of 2 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is included.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bansko? This hotel has facilities measuring 2691 square feet (250 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Bansko Ski Resort - 0.2 km / 0.1 mi
Dobrinishte Ski Resort - 9.1 km / 5.6 mi
The preferred airport for Kempinski Hotel Grand Arena is Sofia Airport (SOF) - 165.5 km / 102.8 mi

  • The seasonal pool will be open from June to October.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
  • Individually-wrapped food options are available through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
  • Enhanced food service safety measures are in place.


Hotel policies

Other
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Acrylic shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in and check-out are not available
  • Property is not officially certified under regional sanitization guidelines
  • Property is officially certified under a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced health & safety measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 24 hours
  • No gap period between guest stays
Pets
  • Pets allowed
  • Pet maximum weight in kg is 10
  • Pet maximum weight in lb is 22
  • Maximum number of pets per room 1
  • Only service animals are allowed
  • Service animals exempt from fees/restrictions

Other charges

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 160 per person (one-way)
  • Self parking fee: EUR 5 per day
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 10 per pet, per night plus EUR 25 one-time cleaning fee
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 20.0 per night
  • Rollaway bed fee: EUR 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Pirin Street 96, Bansko, 2770, Bulgaria