Kempinski Hotel Grand Arena

Check-in

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Enjoy international cuisine at Gallery Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bansko? This hotel has 2691 square feet (250 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Bansko Ski Resort - 0.1 km / 0.1 mi
Bansko Gondola Lift - 0.3 km / 0.2 mi
Vihren - 0.5 km / 0.3 mi
SkiBansko by Traventuria - 0.5 km / 0.3 mi
Museum of Otets Paisii Hilendarski - 1.3 km / 0.8 mi
Paisii Hilendarski Historical Center - 1.3 km / 0.8 mi
House Museum of Neofit Rilski - 1.4 km / 0.9 mi
Sveta Troitsa Church - 1.5 km / 0.9 mi
Bansko Permanent Icon Exhibition - 1.6 km / 1 mi
Velyanov’s House - 1.6 km / 1 mi
House Museum of Nikola Vaptsarov - 1.8 km / 1.1 mi
Holy Trinity Church - 1.8 km / 1.1 mi
Chapel of the Holy Virgin - 1.8 km / 1.1 mi
Ski Bansko - 6.7 km / 4.1 mi
Banderitsa Meadow - Mezhdinna - 6.7 km / 4.2 mi
The preferred airport for Kempinski Hotel Grand Arena is Sofia Airport (SOF) - 188.7 km / 117.3 mi

• The seasonal pool will be open from June to October.
• Pool access available from 9:00 AM to 9:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Cashless payment methods are available for all transactions.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• LGBTQIA+ friendly
• EarthCheck
• Cashless transactions are available
• Property does not offer onsite COVID-19 testing

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 22
• Only dogs and cats are allowed
• Pet max weight (per pet) in kg is 10
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: EUR 1.23 per person, per night