Check-in is from 11:30 AM until 12:00 PM.
Guests must be at least 15 to check-in.
This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 9 AM - 3 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests must contact this cruise ship 3 days in advance to arrange transportation from Hanoi Old Quarter to Lan Ha Bay and vice versa, with surcharges applicable. The surcharge will be paid upon check-in. Guests must contact this cruise ship 3 days in advance to arrange transportation from Hanoi- Old Quarter or at Hanoi Opera House, which is 3.5 hours away by car. Roundtrip daily transfers from Hanoi to Ha Long depart between 8 AM and 8:45 AM. Following the cruise, a van will transport guests back to Hanoi.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve high chair
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
