Palazio Mount Austin by Stayrene

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance. Guests are recommended to download the property's WhatsApp/WeChat mobile app before check-in. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts mobile payments; cash is not accepted
• Noise-free guestrooms cannot be guaranteed
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Hospital Sultan Ismail - 1.2 km / 0.7 mi
AEON Tebrau City - 1.8 km / 1.1 mi
Toppen Shopping Centre - 2.2 km / 1.4 mi
Sunway College Johor Bahru - 2.3 km / 1.5 mi
Austin Heights Water & Adventure Park - 3 km / 1.9 mi
Austin Hills Country Club - 3.7 km / 2.3 mi
Mid Valley Exhibition Centre - 9.3 km / 5.8 mi
The Mall - 9.8 km / 6.1 mi
Tan Sri Hassan Yunus Stadium - 10.7 km / 6.7 mi
Tiram Indoor Water Park - 10.8 km / 6.7 mi
KSL City Mall - 11.3 km / 7 mi
Holiday Plaza - 11.5 km / 7.1 mi
Plaza Pelangi - 11.6 km / 7.2 mi
Mydin Shopping Centre - 12.3 km / 7.6 mi
Angsana Johor Bahru Mall - 12.4 km / 7.7 mi
The nearest airports are:
Senai International Airport (JHB) - 34.8 km / 21.6 mi
Seletar Airport (XSP) - 33.8 km / 21 mi
Singapore Changi Airport (SIN) - 50.3 km / 31.2 mi

• Pool access available from 7:00 AM to 7:00 PM.

Hotel policies

General

• Professional property host/manager
• Noise-free rooms not guaranteed

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A damage deposit of MYR 200 will be collected before check-in.
• This property's damage deposit is payable via a secure link and is due within 72 hours after booking. Advance payment of the damage deposit is required to check in.

We have included all charges provided to us by the property.