Queenco Hotel & Casino

Check-in

Check-in is from 2:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the cruise terminal, ferry terminal, and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. Information provided by the property may be translated using automated translation tools. Customers may be requested by the property to provide a health declaration (issued within 3 days prior to check-in).

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve onsite parking
• This property accepts credit cards, mobile payments, and cash
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy Asian cuisine at BAGO, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Featured amenities include limo/town car service, express check-out, and dry cleaning/laundry services. A cruise ship terminal shuttle is available for a surcharge.

Distances are displayed to the nearest 0.1 mile and kilometer.
Victory Beach - 0.5 km / 0.3 mi
Sihanoukville Port - 0.8 km / 0.5 mi
Xtreme Buggy - 1.2 km / 0.8 mi
Independence Beach - 2.8 km / 1.8 mi
Samudera Supermarket - 3.8 km / 2.4 mi
Phsar Leu Market - 4.1 km / 2.5 mi
Prince Mall - 4.3 km / 2.7 mi
Long Set Beach - 3 km / 1.9 mi
Saracen Bay Beach - 3 km / 1.9 mi
Coconut Beach - 3 km / 1.9 mi
Clear Water Bay - 3 km / 1.9 mi
Buck Beach - 3 km / 1.9 mi
Sokha Beach - 5.4 km / 3.3 mi
Golden Lions Roundabout - 5.7 km / 3.5 mi
Ochheuteal Beach - 9.4 km / 5.8 mi
The nearest major airport is Sihanoukville (KOS) - 19.7 km / 12.3 mi

• Pool access available from 8:00 AM to 11:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.
• A car is recommended for transportation to and from this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

Hotel policies

General

• Professional property host/manager
• Guests must provide proof of COVID-19 vaccination
• Contactless check-out is available
• Minimum age for COVID-19 test requirement: 1
• Cashless transactions are available
• Car recommended
• Contactless check-in is available
• Essential workers only - NO
• Guest will receive an email before arrival 48 hours
• Guests will receive an email with special check-in instructions
• Guests must provide health documentation
• Guests must provide a negative COVID-19 test result

Pets

• Service animals not allowed
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.