Castello City Hotel

Check-in

Check-in is from 3:00 PM. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Enjoy Greek cuisine at The 5th floor, a restaurant which features a bar/lounge and an ocean view. You can also stay in and take advantage of the room service (during limited hours). Meet other guests and eat at the complimentary reception.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Heraklion? This hotel has 70 square feet (7 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Venetian Walls - 0.1 km / 0.1 mi
Hania Gate - 0.1 km / 0.1 mi
Kapetan Mihalis Korakas - 0.1 km / 0.1 mi
Freedom National Stadium - 0.1 km / 0.1 mi
Agia Ekaterini Church - 0.7 km / 0.4 mi
St. Minas Cathedral - 0.7 km / 0.5 mi
Panayia Akrotiriani - 0.8 km / 0.5 mi
Natural History Museum of Crete - 0.8 km / 0.5 mi
Martinego Bastion - 0.8 km / 0.5 mi
Heraklion Museum of Religious Art - 0.9 km / 0.5 mi
Dermatas Gate - 1 km / 0.6 mi
Nikos Kazantzakis Grave - 1 km / 0.6 mi
Historical Museum of Crete - 1.1 km / 0.7 mi
Italian Archaeological School - 1.1 km / 0.7 mi
Monastery of St. Peter and St. Paul - 1.1 km / 0.7 mi
The preferred airport for Castello City Hotel is Nikos Kazantzakis Airport (HER) - 7.9 km / 4.9 mi

• Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Hotel policies

General

• Professional property host/manager
• Green Key (Foundation for Environmental Education)
• Essential workers only - NO

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
• A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
• A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.