Hakone Kowakien TEN-YU

Check-in

Check-in is from 3:00 PM until 10:00 PM. Guests must be at least 18 to check-in.

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger. Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner. Guests with dietary restrictions or food allergies should contact this property in advance.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve access to the public bathing facility
• This property accepts credit cards and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

Other details

Enjoy a satisfying meal at Geihinkan(Steak) serving guests of Hakone Kowakien TEN-YU. Wrap up your day with a drink at the bar/lounge.

Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Okada Museum of Art - 0.3 km / 0.2 mi
Hakone Kowakien Yunessun - 0.3 km / 0.2 mi
Chisuji Falls - 0.8 km / 0.5 mi
Hakone Open Air Museum - 1.4 km / 0.9 mi
Hakone Gora Park - 2 km / 1.3 mi
Hakone Museum of Art - 2.3 km / 1.4 mi
Sengokuhara Onsen - 2.4 km / 1.5 mi
Ōwakudani - 2.8 km / 1.8 mi
Miyagino Hayakawa Breakwater Cherry Blossoms - 2.9 km / 1.8 mi
Pola Museum of Art - 4.1 km / 2.5 mi
Buddhist Stoneworks at Motohakone - 5.3 km / 3.3 mi
Hakone Yunohana Golf Course - 5.7 km / 3.5 mi
Sengokuhara Susuki Prairie - 5.8 km / 3.6 mi
Hakone Ropeway - 6.1 km / 3.8 mi
Hakone Venetian Glass Museum - 6.5 km / 4 mi
The nearest airports are:
Haneda Airport (HND) - 99.6 km / 61.9 mi
Narita Intl. Airport (NRT) - 166.1 km / 103.2 mi

• Hot springs access available from 5:00 AM to midnight.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation.
• One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• Cashless payment methods are available for all transactions.
• Guests with tattoos are not able to use the onsite public bathing facilities.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• LGBTQIA+ friendly
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• No rollaway/extra beds available
• Cashless transactions are available

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property. Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.