Hotel Grand Chancellor Townsville

Check-in

Check-in is from 3:00 PM until 5:00 AM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts only chip-and-PIN credit cards for onsite payments
• This property accepts credit cards and debit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

Other details

Grab a bite to eat at Sugar Shaker Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM for a fee.

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Perc Tucker Regional Gallery - 0.2 km / 0.1 mi
Maritime Museum of Townsville - 0.7 km / 0.4 mi
Museum of Tropical Queensland - 0.7 km / 0.4 mi
Cultural Centre Townsville - 0.7 km / 0.5 mi
ReefHQ - 0.7 km / 0.5 mi
Catholic Diocese of Townsville - 0.8 km / 0.5 mi
Castle Hill - 0.9 km / 0.6 mi
The Strand Beach - 1.1 km / 0.7 mi
Magnetic Island Ferry Terminal - 1.2 km / 0.7 mi
Strand Waterpark - 1.3 km / 0.8 mi
Queensland Country Bank Stadium - 1.4 km / 0.9 mi
Queens Gardens - 1.5 km / 0.9 mi
Townsville Entertainment & Convention Centre - 1.7 km / 1 mi
Strand Park - 1.7 km / 1.1 mi
Reid Park Street Circuit - 1.8 km / 1.1 mi
The preferred airport for Hotel Grand Chancellor Townsville is Townsville, QLD (TSV) - 6.8 km / 4.2 mi

• Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Free WiFi in public areas has a 2-device limit.
• Parking height restrictions apply.
• Contactless check-out is available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• Parking height restrictions apply
• Beach nearby

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.