Tensui Saryo

Check-in

Check-in is from 3:00 PM until 6:00 PM.

The front desk is open daily from 8 AM - 7 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 6 PM to receive dinner. Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Satisfy your appetite at the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.

Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Hakone Gora Park - 0.5 km / 0.3 mi
Hakone Museum of Art - 0.7 km / 0.4 mi
Miyagino Hayakawa Breakwater Cherry Blossoms - 1.1 km / 0.7 mi
Hakone Open Air Museum - 1.2 km / 0.8 mi
Hakone Kowakien Yunessun - 1.8 km / 1.1 mi
Okada Museum of Art - 2 km / 1.2 mi
Chisuji Falls - 2.4 km / 1.5 mi
Ōwakudani - 2.6 km / 1.6 mi
Sengokuhara Onsen - 3 km / 1.9 mi
Pola Museum of Art - 4 km / 2.5 mi
Hakone Venetian Glass Museum - 4.7 km / 2.9 mi
Sengokuhara Susuki Prairie - 5.5 km / 3.4 mi
Hakone Ropeway - 6 km / 3.7 mi
Hakone Hot Springs - 6.3 km / 3.9 mi
Lalique Museum Hakone - 6.5 km / 4 mi
The nearest airports are:
Haneda Airport (HND) - 99.9 km / 62.1 mi
Narita Intl. Airport (NRT) - 166.4 km / 103.4 mi

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• Cashless payment methods are available for all transactions.
• Guests with tattoos are not able to use the onsite public bathing facilities.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• No cribs (infant beds) available
• Unicode Support true
• No rollaway/extra beds available
• Cashless transactions are available
• Property does not offer onsite COVID-19 testing

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Additional fee: JPY 150 per person, per night

We have included all charges provided to us by the property. The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.