Hotel Fenix Gran Meliá - The Leading Hotels of the World

Check-in

Check-in is from 3:00 PM until midnight.

Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability). This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
• This property accepts credit cards; cash is not accepted
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Madrid? This hotel has 6458 square feet (600 square meters) of space consisting of conference space and 6 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Paseo de la Castellana - 0.1 km / 0.1 mi
Plaza de Colon - 0.2 km / 0.1 mi
El Corte Inglés - 0.3 km / 0.2 mi
National Archaeological Museum - 0.4 km / 0.3 mi
Puerta de Alcalá - 0.9 km / 0.5 mi
Paseo del Prado - 0.9 km / 0.6 mi
Calle de Alcalá - 0.9 km / 0.6 mi
Plaza de Cibeles - 0.9 km / 0.6 mi
U.S. Embassy - 1.1 km / 0.7 mi
Plaza de Chueca - 1.1 km / 0.7 mi
Nuevo Teatro Alcala - 1.2 km / 0.7 mi
Gran Via - 1.2 km / 0.8 mi
Círculo de Bellas Artes - 1.3 km / 0.8 mi
Thyssen-Bornemisza National Museum - 1.3 km / 0.8 mi
Sorolla Museum - 1.3 km / 0.8 mi
The preferred airport for Hotel Fenix Gran Meliá - The Leading Hotels of the World is Adolfo Suarez Madrid-Barajas Airport (MAD) - 13.5 km / 8.4 mi

• Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• Property follows a brand or regulatory agency's sanitization guidelines Stay Safe with Meliá (Meliá)
• LGBTQIA+ friendly
• EarthCheck

Pets

• Maximum number of pets per room 2
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Only dogs are allowed
• Pets allowed