Hotel Chicamocha

Check-in

Check-in is from 3:00 PM until anytime.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve onsite parking
• This property accepts credit cards and cash
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy international cuisine at Piscina, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink at one of the 3 bars/lounges. A complimentary English breakfast is served daily from 6:00 AM to 9:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and limited parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Parque Mejoras Públicas - 0.2 km / 0.1 mi
Corfescu Theater - 0.5 km / 0.3 mi
Parque de los Niños - 0.6 km / 0.4 mi
Megamall Shopping Center - 0.7 km / 0.5 mi
Las Palmas Park - 0.8 km / 0.5 mi
Bucaramanga Modern Art Museum - 0.8 km / 0.5 mi
Parque del Agua - 0.9 km / 0.6 mi
Antonia Santos Park - 1 km / 0.6 mi
San Pio Park - 1 km / 0.6 mi
Canaveral Mall - 1.3 km / 0.8 mi
Holy Family Cathedral - 1.3 km / 0.8 mi
Santander Theatre - 1.3 km / 0.8 mi
Bucaramanga Chamber of Commerce - 1.4 km / 0.8 mi
Alfonso Lopez Stadium - 1.6 km / 1 mi
Cabecera Shopping Mall - 1.6 km / 1 mi
The preferred airport for Hotel Chicamocha is Bucaramanga (BGA-Palonegro Intl.) - 20.4 km / 12.7 mi

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• This property caters to LGBTQ+ guests.
• 24-hour pool access
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
• Parking height restrictions apply.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• LGBTQIA+ friendly
• Caters to LGBTQIA+ guests
• No rollaway/extra beds available
• Parking height restrictions apply
• Contactless check-in is available

Pets

• Maximum number of pets per room 2
• Pet max weight (per pet) in lb is 22
• Only dogs and cats are allowed
• Pet max weight (per pet) in kg is 10
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: COP 9.00 per night
• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.