Diplomat Hotel & Business Center

Check-in

Check-in is from 2:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher

Other details

Enjoy international cuisine at La Terrazza, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges. Continental breakfasts are available daily from 7:30 AM to 10:30 AM for a fee. Children aged 3 and younger eat free breakfast.

Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Astana? This hotel has facilities measuring 721 square feet (67 square meters), including a conference center. For a surcharge, guests may use a roundtrip airport shuttle during limited hours and a train station pick-up service.

Distances are displayed to the nearest 0.1 mile and kilometer.
Kazakhstan Ministry of Foreign Affairs - 0.4 km / 0.3 mi
Bayterek Tower - 0.7 km / 0.4 mi
Keruen - 0.9 km / 0.6 mi
Transport & Communications Ministry - 1 km / 0.6 mi
Singing Fountain - 1.1 km / 0.7 mi
House of Ministries - 1.2 km / 0.7 mi
Korme Exhibition Complex - 1.3 km / 0.8 mi
KazMunayGaz - 1.4 km / 0.9 mi
Supreme Court of the Republic of Kazakhstan - 1.4 km / 0.9 mi
Islamic Centre - 1.8 km / 1.1 mi
Parliament of Kazakhstan - 1.8 km / 1.1 mi
Khan Shatyr - 1.8 km / 1.1 mi
Presidential Palace - 1.9 km / 1.1 mi
Kazakhstan Central Concert Hall - 2.1 km / 1.3 mi
Mega Astana Shopping Centre - 2.6 km / 1.6 mi
The nearest major airport is Astana (NQZ-Nursultan Nazarbayev Intl.) - 15.8 km / 9.8 mi

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 13 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.

Hotel policies

General

• Professional property host/manager

Pets

• Service animals not allowed
• Pets not allowed