Select a currency
Home
Travel
Company
Extras
Reservation lookup
AUD
1800 244 400 INTL. +61 3 8827 0770
© 2026  Online Travel Group

Sign in or create an account and get access to member only exclusive rates

Register
Mercure Almaty City Center

Mercure Almaty City Center

Almaty
Check in 3:00 PM
Check out 12:00 PM
Step into a world of family fun and comfort at Mercure Almaty City Center, where every moment is designed to delight both kids and parents, you'll be a 3-minute walk from Gabit Musrepov Kazakh Theatre for Children and Youth and 11 minutes by foot from MEGA Park. This ski hotel is 35 minutes drive to Shymbulak Ski Resort and 20 minutes walk to 28 Panfilov Heroes Memorial Park.

Kids stay happy thanks to room service, air conditioning, daily housekeeping, a fully-stocked minibar, a 42-inch flat-screen TV, premium bedding, a private bathroom with premium toiletries and complimentary high-speed WiFi, kid-friendly amenities and movie nights. Conveniences include a desk, a phone, an in-room safe and bathrobes.

See all nearby hotels

Property Details

Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features a hot tub and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

  • Comprehensive recycling policy
  • Bulk dispenser for toiletries
  • Vegetarian breakfast available
  • Babysitting or childcare (surcharge)
  • Parking (limited spaces)
  • Children eat free breakfast - 12
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • Reusable cups only
  • Reusable tableware only
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Free WiFi
  • Number of bars/lounges - 1
  • Downhill skiing nearby
  • Number of hot tubs - 1
  • Designated smoking areas
  • Cross-country skiing nearby
  • Snowboarding nearby
  • Tours/ticket assistance
  • Comprehensive food waste policy
  • Airport transportation (surcharge)
  • Eco-friendly toiletries
  • At least 80% of all lighting comes from LEDs
  • Eco-friendly cleaning products provided
  • Accessible airport shuttle
  • Recycling
  • LED light bulbs
  • Vegan menu options available
  • Vegetarian menu options available
  • Horse riding nearby
  • Handrails in stairways
  • Water dispenser
  • Electric car charging station
  • Breakfast available (surcharge)
  • Ski-in/ski-out access
  • Turkish bath/Hammam
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Double-glazing on all windows
  • Locally-sourced food on site (80% or more)
  • Sustainability/community reinvestment (10% revenue or more)
  • Bicycle rentals on site
  • Guest education on local ecosystems and culture
  • Organic food
  • Banquet hall
  • Humane animal treatment
  • Meeting rooms
  • Change of bed sheets (on request)
  • Well-lit path to entrance
  • Change of towels (on request)
  • Stair-free path to entrance
  • Full-service spa
  • Wheelchair accessible – no
  • Water-efficient showers only
  • Luggage storage
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Number of restaurants - 2
  • Library
  • Housekeeping on request
  • Spa services on site
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Designated smoking areas (fines apply)
  • Sauna
  • Hiking/biking trails nearby
  • Steam room
  • Free self parking
  • Computer station
  • Hair salon
  • ATM/banking
  • Concierge services
  • Total number of rooms - 117

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Other details

Enjoy international cuisine at Gourdet, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM for a fee. Children aged 12 and younger eat free breakfast.

Featured amenities include a business center, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Gabit Musrepov Kazakh Theatre for Children and Youth - 0.2 km / 0.2 mi
MEGA Park - 0.9 km / 0.6 mi
Green Bazaar - 1.2 km / 0.7 mi
28 Panfilov Heroes Memorial Park - 1.2 km / 0.8 mi
Zenkov Cathedral - 1.3 km / 0.8 mi
Almaty Cathedral - 1.6 km / 1 mi
Hippodrome - 1.6 km / 1 mi
Nedelka Park - 1.8 km / 1.1 mi
Almaty Opera House - 2 km / 1.2 mi
Museum of Kazakh Musical Instruments - 2.1 km / 1.3 mi
Lermontov Russian Drama Theatre - 2.5 km / 1.6 mi
Central Park of Culture and Leisure - 2.6 km / 1.6 mi
Almaty Zoo - 3 km / 1.9 mi
St Nicholas Cathedral - 3.1 km / 1.9 mi
Respublika Alanghy - 3.1 km / 1.9 mi
The nearest major airport is Almaty (ALA-Almaty Intl.) - 14.3 km / 8.9 mi

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Hotel policies

General

  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Green Key (Foundation for Environmental Education)

Pets

  • Service animals not allowed
  • Pets not allowed

Other charges

  • Fee for buffet breakfast: approximately KZT 10000 per person
  • Airport shuttle fee: KZT 10000 per vehicle (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

53 Abylai Khan Avenue, Almaty, 50004, Kazakhstan
See all nearby