Sheraton Surabaya Hotel and Towers

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 19 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Minimum Spring Break check-in age is 19 years old
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy international cuisine at Kafe Bromo, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has 441 square feet (41 square meters) of space consisting of a conference center and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Tunjungan Plaza - 0.1 km / 0.1 mi
Grahadi - 0.9 km / 0.6 mi
Joko Dolog Statue - 1.1 km / 0.7 mi
Surabaya Youth Center - 1.2 km / 0.7 mi
BG Junction - 1.3 km / 0.8 mi
Dyandra Convention Center Surabaya - 1.5 km / 0.9 mi
Sharp Bamboo Monument - 1.5 km / 0.9 mi
Taman Hiburan Rakyat - 1.5 km / 0.9 mi
Balai Pemuda - 1.5 km / 1 mi
Surabaya Plaza Shopping Mall - 1.6 km / 1 mi
Grand City Surabaya - 1.7 km / 1.1 mi
Submarine Monument - 1.8 km / 1.1 mi
World Trade Centre - 1.9 km / 1.2 mi
Heroic Monument - 2.2 km / 1.4 mi
Surabaya Grand Mosque - 2.2 km / 1.4 mi
The preferred airport for Sheraton Surabaya Hotel and Towers is Surabaya (SUB-Juanda) - 19.9 km / 12.4 mi

• 24-hour pool access
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.

Hotel policies

General

• Professional property host/manager
• Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Pets

• Service animals not allowed
• Pets not allowed