Hotel Castillo Resort

Check-in

Check-in is from 3:00 PM until 10:00 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve onsite parking
• This property accepts credit cards
• Safety features at this property include a fire extinguisher and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the 24-hour room service. A complimentary local cuisine breakfast is served daily from 7:00 AM to 9:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
El Puente Shopping Center - 0.4 km / 0.2 mi
La Libertad Park - 0.7 km / 0.4 mi
San Gil Cathedral - 0.8 km / 0.5 mi
Hill of the Cross - 0.9 km / 0.5 mi
Parque Gallineral - 0.9 km / 0.6 mi
Gallineral Natural Park - 1.1 km / 0.7 mi
La Gruta - 1.9 km / 1.2 mi
San Gil Plaza Shopping Center - 2.9 km / 1.8 mi
Parque Extremo Peñon Guane - 5.5 km / 3.4 mi
Cave of the Cow - 11.3 km / 7 mi
Valle de San Jose Wishing Well - 13.6 km / 8.4 mi
Valle de San Jose Central Park - 13.9 km / 8.6 mi
Valle de San Jose Cathedral - 14 km / 8.7 mi
Balneario Pescaderito - 15 km / 9.3 mi
Barichara Observation Point - 18.9 km / 11.8 mi

• There is limited hot water on site.
• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Essential workers only - NO
• Limited hot water onsite

Pets

• Service animals not allowed
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.