Ona Aucanada Club

Check-in

Check-in is from 4:00 PM until 7:30 PM.

The front desk is open during the following times:

• Monday - Sunday: 9:00 AM - 7:30 PM

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Reception hours vary seasonally. From November-January, the front desk hours are 9:30 AM-7:30 PM; March-April hours are 8 AM to midnight; 24-hour assistance is available May-October.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

You can enjoy a meal at Mediterráneo serving the guests of Ona Aucanada Club, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8:30 AM to 10:30 AM for a fee.

Featured amenities include multilingual staff, laundry facilities, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Cala Poncet - 0.5 km / 0.3 mi
Platja d'Alcanada - 0.8 km / 0.5 mi
Alcúdia Port - 2.2 km / 1.4 mi
Alcúdia Beach - 2.3 km / 1.4 mi
Xara Gate - 3.6 km / 2.2 mi
Sa Bassa Blanca Museum - 3.8 km / 2.3 mi
San Jaume Church - 3.9 km / 2.4 mi
Pollentia Monographic Museum - 3.9 km / 2.4 mi
Museu de Sant Jaume - 3.9 km / 2.5 mi
Hidropark - 4 km / 2.5 mi
Ca’n Canta - 4 km / 2.5 mi
Plaza de Toros - 4.1 km / 2.6 mi
Auditori d'Alcúdia - 4.2 km / 2.6 mi
Roman Remains of Pollentia - 4.3 km / 2.6 mi
Platja dels Francesos - 4.5 km / 2.8 mi
The preferred airport for Ona Aucanada Club is Palma de Mallorca Airport (PMI) - 63.9 km / 39.7 mi

• Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• The property is professionally cleaned.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• Property uses a professional cleaning service
• Contactless check-in is available
• Essential workers only - NO
• Property follows sanitization practices of European Holiday Home Association (EHHA - Europe)
• No elevators

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: EUR 150 per accommodation, per night
• A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
• A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
• A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.