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Sheraton Hanoi West

Sheraton Hanoi West

Hanoi
Check in 3:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

The property will be renovating from September 21 2026 to October 10 2026 (completion date subject to change). The following areas are affected:

  • Bar/lounge

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities
  • Recreational facilities

During renovations, the hotel will make every effort to minimize noise and disturbance.

From weekend getaways to school holidays, Sheraton Hanoi West offers a comfortable base for the whole family, you'll be within a 5-minute drive of My Dinh National Stadium and The Garden Shopping Center. This family-friendly hotel is 8 minutes drive to Hanoi Museum and 9 minutes drive to Vietnam National Convention Center.

Kids stay happy thanks to a private bathroom with premium toiletries, daily housekeeping, air conditioning, a fully-stocked minibar, complimentary high-speed WiFi, a 50-inch flat-screen TV and room service, kid-friendly amenities and movie nights. Conveniences include an in-room safe, wheelchair-accessibility, a desk, a phone, a kitchenette, bathrobes and an iron and ironing board.

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Property Details

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Carport
  • Vegetarian breakfast available
  • Babysitting or childcare (surcharge)
  • Biodegradable/compostable stirrers
  • Number of meeting rooms - 10
  • No single-use plastic stirrers
  • Conference space size (meters) - 418
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Designated smoking areas
  • Number of outdoor pools - 1
  • Braille or raised signage
  • Assistive listening devices available
  • Tours/ticket assistance
  • Recycling
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Multilingual staff
  • Conference center
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Number of coffee shops/cafes - 1
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Supervised childcare/activities (free)
  • Double-glazing on all windows
  • Secured parking
  • Wheelchair accessible (may have limitations)
  • Casino nearby
  • Banquet hall
  • Ballroom
  • Wheelchair-accessible concierge desk
  • Health or beauty spa nearby
  • Change of bed sheets (on request)
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Spa treatment room(s)
  • Change of towels (on request)
  • Garden
  • Wedding services
  • Full-service spa
  • 24-hour fitness facilities
  • Off-street parking
  • 24-hour health club
  • Luggage storage
  • Grocery/convenience store
  • Express check-out
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Playground on site
  • Number of restaurants - 1
  • Library
  • Housekeeping on request
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Sauna
  • Children's pool
  • Steam room
  • Free self parking
  • Conference space
  • Terrace
  • Pool sun loungers
  • ATM/banking
  • Conference space size (feet) - 4499
  • 24-hour business center
  • Concierge services
  • Year Built - 2010
  • Number of buildings/towers - 2
  • Total number of rooms - 510
  • Number of floors - 25

Check-in

Check-in is from 3:00 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy international cuisine at Market Café, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10 AM for a fee.

Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Hanoi? This hotel has 4499 square feet (418 square meters) of space consisting of a conference center and 10 meeting rooms. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Hanoi Indoor Games Gymnasium - 0.6 km / 0.4 mi
My Dinh Aquatics Centre - 1 km / 0.6 mi
My Dinh National Stadium - 1.1 km / 0.7 mi
Vietnam University of Commerce - 1.5 km / 0.9 mi
The Garden Shopping Center - 2.2 km / 1.4 mi
Indochina Plaza Ha Noi - 2.4 km / 1.5 mi
Vietnam National University - 2.5 km / 1.5 mi
Keangnam Landmark Tower 72 - 2.8 km / 1.7 mi
Ministry of Foreign Affairs - 2.8 km / 1.8 mi
State Auditor - 3.5 km / 2.2 mi
Hanoi Museum - 3.6 km / 2.2 mi
Vietnam National Convention Center - 3.8 km / 2.4 mi
Vietnam Museum of Ethnology - 4.4 km / 2.7 mi
Museum of Ethnology - 4.4 km / 2.7 mi
Vincom Tran Duy Hung - 4.7 km / 2.9 mi
The preferred airport for Sheraton Hanoi West is Noi Bai Intl. Airport (HAN) - 29.6 km / 18.4 mi

  • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

  • Service animals not allowed
  • Pets not allowed

Pets

  • Service animals not allowed
  • Pets not allowed

Other charges

  • Fee for buffet breakfast: approximately USD 21.5 to 22 for adults, and USD 10.5 to 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 9:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 26.2 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

36 Le Duc Tho Street, Tu Liem Ward, Hanoi, 10000, Vietnam
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