Mercure Carcassonne la Cite Hotel
Make yourself at home in one of the 80 guestrooms. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and complimentary newspapers.
Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, a fireplace in the lobby, and tour/ticket assistance.
- Outdoor pool 1
- Fireplace in lobby
- Breakfast available (surcharge)
- Laundry facilities
- Television in common areas
- Poolside bar
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- 24-hour front desk
- Business center
- Dry cleaning/laundry service
- Swimming pool
- Smoke-free property
- Outdoor seasonal pool
- Express check-in
- Pool umbrellas
- Tours/ticket assistance
- Free WiFi
- Wheelchair accessible path of travel
- Accessible bathroom
- Roll-in shower
- Wheelchair accessible parking
- In-room accessibility
- Number of meeting rooms - 3
- Free self parking
- Computer station
- Luggage storage
- Pool sun loungers
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible meeting spaces/business center
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve cribs/infant beds
- This property accepts credit cards and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Satisfy your appetite for lunch or dinner at La Vicomte, a restaurant which specializes in local cuisine, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
Distances are displayed to the nearest 0.1 mile and kilometer.
Chateau Comtal - 0.3 km / 0.2 mi
Narbonnaise Gate - 0.4 km / 0.2 mi
Carcassonne Medieval City - 0.4 km / 0.3 mi
Aude Gate - 0.6 km / 0.4 mi
Basilica of St. Nazaire and St. Celse - 0.7 km / 0.5 mi
Basilica of Saint-Nazaire - 0.9 km / 0.5 mi
Pont-Neuf de Carcassonne - 1.1 km / 0.7 mi
Place Carnot - 1.8 km / 1.1 mi
St. Vincent Church - 2.1 km / 1.3 mi
Parc du Père Noël - 2.1 km / 1.3 mi
Canal du Midi Harbor Master's Office - 2.3 km / 1.4 mi
Tennis Asptt Carcassonne - 2.3 km / 1.4 mi
Parc Australien - 3.9 km / 2.4 mi
Carcassonne Golf - 4.2 km / 2.6 mi
Saint-Jean Locks - 4.6 km / 2.8 mi
The nearest airports are:
Carcassonne (CCF-Pays Cathare) - 8.4 km / 5.2 mi
Castres (DCM-Mazamet) - 59.3 km / 36.8 mi
The preferred airport for Mercure Carcassonne la Cite Hotel is Carcassonne (CCF-Pays Cathare).
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
- The seasonal pool will be open from June to September.
- Pool access available from 9:00 AM to 8:30 PM.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
- Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
- Contactless check-in and contactless check-out are available.
- Individually-wrapped food options are available for breakfast and dinner.
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
- This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
- Enhanced food service safety measures are in place.
- No rollaway/extra beds available
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is available
- Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for dinner
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Cashless transactions are available
- Masks are compulsory at the property
- Contactless food service / room service is available
- Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
- Food service has been amended for enhanced safety
- Pets allowed
- Only service animals are allowed
- Service animals exempt from fees/restrictions
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 1.98 per person, per night
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: EUR 15 per person (approximately)
- Pet fee: EUR 10 per pet, per day
- Service animals are exempt from fees
- Late check-out fee: EUR 40 (subject to availability)