Name: Hotel Cielo
Address: Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, 77710, MX
Telephone: +61 3 8827 0770
Price range: $$
Rating: 4.3

Playa del Carmen QROO

Check in 3:00 PM

Check out 12:00 PM

Step into a world of family fun and comfort at Hotel Cielo, where every moment is designed to delight both kids and parents, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 6 minutes walk to Playa del Carmen Maritime Terminal and 20 minutes walk to Mamitas Beach.

Kids stay happy thanks to a private balcony, a private bathroom with premium toiletries, streaming services, a 32-inch flat-screen TV, air conditioning, daily housekeeping and complimentary high-speed WiFi, kid-friendly amenities and movie nights. Conveniences include an in-room safe and a desk.

See all nearby hotels

Property Details

Pamper yourself with onsite massages or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access, concierge services, and discounted use of a nearby fitness facility. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Distance from property (miles) - 1
Banquet hall
Ziplining nearby
Game drive nearby
Beach umbrellas
Coworking spaces
Windsurfing nearby
Sailing nearby
Free WiFi
Skydiving nearby
Scuba diving nearby
Upper floors accessible by stairs only
Water skiing nearby
Bicycle rentals nearby
Tours/ticket assistance
Beach towels
Boat tours nearby
Distance from property (km) - 1
Area shuttle (surcharge)
Rooftop terrace
Airport transportation (surcharge)
Accessible airport shuttle
Wheelchair accessible – no
Distance from property (ft) - 3281
Luggage storage
Multilingual staff
24-hour front desk
Personal motor watercraft nearby
Scooter/moped rentals nearby
Breakfast available (surcharge)
Free beach club nearby
Number of restaurants - 1
Spa services on site
Ecotours nearby
Smoke-free property
Safe-deposit box at front desk
Snorkeling nearby
Hiking/biking trails nearby
Use of nearby fitness center (discount)
Terrace
Concierge services
Number of buildings/towers - 2
Total number of rooms - 18
Number of floors - 3

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Satisfy your appetite for lunch or dinner at the hotel's restaurant, Carboncitos, or stay in and take advantage of the room service. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
Quinta Avenida - 0.1 km / 0.1 mi
Chabad Playa del Carmen - 0.2 km / 0.1 mi
Playa del Carmen Main Beach - 0.2 km / 0.1 mi
Founders Park - 0.2 km / 0.1 mi
Frida Kahlo Museum - 0.3 km / 0.2 mi
Mercado Playa del Carmen - 0.3 km / 0.2 mi
Portal Maya - 0.4 km / 0.2 mi
3D Museum of Wonders - 0.4 km / 0.2 mi
Playacar Beach - 0.4 km / 0.3 mi
Playa del Carmen Maritime Terminal - 0.4 km / 0.3 mi
Central Square - 0.5 km / 0.3 mi
Calle 12 - 0.5 km / 0.3 mi
Paseo del Carmen - 0.5 km / 0.3 mi
Calle Corazón - 0.5 km / 0.3 mi
Plaza Paraiso - 0.6 km / 0.4 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.3 km / 21.9 mi
Cancun Intl. Airport (CUN) - 56.7 km / 35.2 mi
The preferred airport for Hotel Cielo is Cancun Intl. Airport (CUN).

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

Professional property host/manager
Contactless check-out is available
LGBTQIA+ friendly
No cribs (infant beds) available
No rollaway/extra beds available
By ocean
Beach nearby
Noise-free rooms not guaranteed
Contactless check-in is available
No elevators

Pets

Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

Other charges

Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults, and MXN 150.00 to 300.00 for children
Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old)
Nearby parking fee: MXN 250 per day (3281 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO 77710, Mexico

See all nearby