NH Cartagena Urban Royal

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Other details

At NH Cartagena Urban Royal, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to noon for a fee.

Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
Plaza de los Coches - 0.1 km / 0.1 mi
Clock Tower - 0.1 km / 0.1 mi
Catedral - 0.1 km / 0.1 mi
Cathedral of Saint Catherine of Alexandria - 0.1 km / 0.1 mi
Marquez House of the Real Prize - 0.2 km / 0.1 mi
Casa del Marques de Premio Real - 0.2 km / 0.1 mi
Aduana Square - 0.2 km / 0.1 mi
University of Cartagena - 0.2 km / 0.2 mi
Alcaldia (City Hall) Cartagena - 0.2 km / 0.2 mi
Cartagena's Gold Museum - 0.3 km / 0.2 mi
Republik Bank - 0.3 km / 0.2 mi
Plaza de Bolívar - 0.3 km / 0.2 mi
Bolivar Square - 0.3 km / 0.2 mi
San Agustin Convent - 0.3 km / 0.2 mi
San Pedro Claver Church and Convent - 0.3 km / 0.2 mi
The preferred airport for NH Cartagena Urban Royal is Rafael Nunez Intl. Airport (CTG) - 6.3 km / 3.9 mi

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Only registered guests are allowed in the guestrooms.

Hotel policies

General

• Bioscore Sustainability
• Professional property host/manager
• No cribs (infant beds) available
• No rollaway/extra beds available
• Essential workers only - NO

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 55
• Only dogs and cats are allowed
• Pet max weight (per pet) in kg is 25
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.