Hotel Riu Palace Mexico - All Inclusive

Check-in

Check-in is from 3:00 PM until 11:30 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Other details

Grab a bite at Don Julian, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Piste Cyclable sur Paseo Xaman-Ha - 0.2 km / 0.1 mi
Playacar Beach - 0.7 km / 0.5 mi
Mayan Ruins of Playacar - 1.3 km / 0.8 mi
Mahi Golf Course - 1.8 km / 1.1 mi
Xaman Ha Aviary - 1.9 km / 1.2 mi
Plaza Paraiso - 2.4 km / 1.5 mi
Paseo del Carmen - 2.4 km / 1.5 mi
Quinta Avenida - 2.6 km / 1.6 mi
Playa del Carmen Maritime Terminal - 2.7 km / 1.7 mi
Founders Park - 2.7 km / 1.7 mi
Portal Maya - 2.8 km / 1.7 mi
Playacar Golf Club - 2.9 km / 1.8 mi
Playa del Carmen Main Beach - 3 km / 1.8 mi
Chabad Playa del Carmen - 3 km / 1.9 mi
Mercado Playa del Carmen - 3.1 km / 1.9 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 32.2 km / 20 mi
Cancun Intl. Airport (CUN) - 59.4 km / 36.9 mi

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.

Hotel policies

General

• Professional property host/manager
• Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
• No cribs (infant beds) available
• No rollaway/extra beds available
• Essential workers only - NO

Pets

• Service animals not allowed
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.