Hotel Isla del Encanto

Check-in

Check-in is from 3:00 PM until 4:00 PM. Guests must be at least 18 to check-in.

Guests must transfer via boat and shuttle to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests should arrive at the La Bodeguita dock in Cartagena from 11 AM to 11:30 AM on the day of arrival to board the boat or bus. The boat/bus ride is approximately 1 hour.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Guests must contact this property in advance to reserve cribs/infant beds
• Tax ID - RNT 30258
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy local and international cuisine at Don Juancho, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include multilingual staff, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available on request).

Distances are displayed to the nearest 0.1 mile and kilometer.
Rosario and San Bernando Corals Natural National Park - 0.1 km / 0.1 mi
Isla Grande Beach - 0.5 km / 0.3 mi
National Aviary of Colombia - 13.2 km / 8.2 mi
Blanca Beach - 14.3 km / 8.9 mi
Clinica Blas de Lezo - 44.3 km / 27.6 mi
Nuevo Bosque Softball Stadium - 44.4 km / 27.6 mi
Estadio De Softbol De Chiquinquira - 46 km / 28.6 mi
Jaime Moron Stadium - 46.2 km / 28.7 mi
Mercado Bazurto - 47.3 km / 29.4 mi
Contecar Terminal - 47.5 km / 29.5 mi
Port of Cartagena - 48.1 km / 29.9 mi
Santa Cruz Marina - 49.2 km / 30.6 mi
Clinica Cartagena del Mar - 49.9 km / 31 mi
Port, Fortresses and Group of Monuments - 50 km / 31.1 mi
San Felipe de Barajas Castle - 50.6 km / 31.4 mi
The preferred airport for Hotel Isla del Encanto is Rafael Nunez Intl. Airport (CTG) - 53.2 km / 33 mi

• There is limited hot water on site.
• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• A car is recommended for transportation to and from this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in is available.

Hotel policies

General

• Professional property host/manager
• No rollaway/extra beds available
• Cashless transactions are available
• Car recommended
• Contactless check-in is available
• Essential workers only - NO
• Limited hot water onsite
• No elevators

Pets

• Service animals not allowed
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.