Sheraton Sao Paulo WTC Hotel

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Cashless transactions are available
• Long-term renters welcome
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The listed pet cleaning fee applies per pet, per stay.

Other details

For lunch or dinner, stop by DOK, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM for a fee. Children aged 12 and younger eat free breakfast.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in São Paulo? This hotel has 32292 square feet (3000 square meters) of space consisting of a conference center and 3 meeting rooms.

Distances are displayed to the nearest 0.1 mile and kilometer.
United Nations Business Center São Paulo - 0.1 km / 0.1 mi
WTC São Paulo - 0.2 km / 0.1 mi
Avenida Engenheiro Luís Carlos Berrini - 0.3 km / 0.2 mi
Ponte Estaiada de São Paulo - 1.1 km / 0.7 mi
Shopping Market Place - 1.6 km / 1 mi
Morumbi Shopping Mall - 1.6 km / 1 mi
Shopping Vila Olimpia - 2.5 km / 1.6 mi
JK Iguatemi Shopping Mall - 2.7 km / 1.7 mi
AMCHAM - American chamber of Commerce - 2.7 km / 1.7 mi
U.S. Consulate General - 2.9 km / 1.8 mi
Brigadeiro Faria Lima Avenue - 3.1 km / 1.9 mi
Parque do Povo - 3.2 km / 2 mi
Hospital Vila Nova Star - 3.9 km / 2.5 mi
Shopping Ibirapuera - 4 km / 2.5 mi
Iguatemi Shopping Center - 4.2 km / 2.6 mi
The nearest airports are:
São Paulo (CGH-Congonhas) - 6.3 km / 3.9 mi
São Paulo/Guarulhos Intl. Airport - 50.1 km / 31.1 mi
The preferred airport for Sheraton Sao Paulo WTC Hotel is São Paulo (CGH-Congonhas).

• Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
• Pool access available from 8:00 AM to 6:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• A car is not required for transportation to and from this property.
• Parking height restrictions apply.
• Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
• Contactless check-out is available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 40
• Pet max weight (per pet) in kg is 18
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Only dogs are allowed
• Pets allowed

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 40
• Pet max weight (per pet) in kg is 18
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Only dogs are allowed
• Pets allowed