Name: Hard Rock Hotel Cancun - All Inclusive
Address: Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, 77500, MX
Telephone: +61 3 8827 0770
Price range: $$
Rating: 3.8

Cancun QROO

Check in 3:00 PM

Check out 12:00 PM

Step into a world of family fun and comfort at Hard Rock Hotel Cancun - All Inclusive, where every moment is designed to delight both kids and parents, Hard Rock Hotel Cancun - All Inclusive is within a 5-minute drive of Aquaworld and Iberostar Cancun Golf Course. This all-inclusive property is 7 minutes drive to La Isla Shopping Mall and 8 minutes drive to El Rey Ruins.

Kids stay happy thanks to premium bedding, a flat-screen TV, a private bathroom with premium toiletries, daily housekeeping, a fully-stocked minibar, complimentary high-speed WiFi, a private balcony and air conditioning, kid-friendly amenities and movie nights. Conveniences include an in-room safe, an iron and ironing board, a phone and wheelchair-accessibility.

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Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a waterslide. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Air hockey
Dry cleaning/laundry service
Gift shops or newsstand
Number of stairs to reach property - 2
Shopping on site
Comprehensive recycling policy
Proposal/romance packages available
Babysitting or childcare (surcharge)
Parking (limited spaces)
Airport transportation
Pool umbrellas
Number of meeting rooms - 14
Conference space size (meters) - 1524
Free WiFi
Number of bars/lounges - 6
Number of outdoor pools - 1
Number of swim-up bars - 2
Wheelchair accessible parking
Tours/ticket assistance
Free buffet breakfast
Airport transportation (surcharge)
LED light bulbs
Wheelchair-accessible lounge
No accessible shuttle
Wheelchair-accessible on-site restaurant
Outdoor tennis courts - 1
Golf lessons available nearby
Free breakfast
Visual alarms in hallways
Handrails in stairways
Multilingual staff
Conference center
Wheelchairs available on site
Number of accessible parking spaces - 4
Evening entertainment
Daily
Turkish bath/Hammam
Number of coffee shops/cafes - 1
Laundry facilities
Children's club (free)
Elevator
Fitness facilities
Basketball on site
Sustainability/community reinvestment (10% revenue or more)
Uncovered parking
Showcase for local artists
Wheelchair accessible (may have limitations)
Banquet hall
Food and water bowls
Wheelchair-accessible concierge desk
Locally-owned & organized tours & activities
Table tennis
Beach umbrellas
Wheelchair-accessible path to elevator
Spa treatment room(s)
Health club
Arcade/game room
Well-lit path to entrance
Garden
Stair-free path to entrance
Wedding services
Full-service spa
Beach towels
Yoga classes/instruction on site
Elevator door width (inches) - 35
Stairwell handrail height (inches) - 35
Elevator door width (centimeters) - 89
Luggage storage
Billiards or pool table
Porter/bellhop
Stairwell handrail height (centimeters) - 90
24-hour front desk
Lifeguard on site
Playground on site
Number of restaurants - 5
Spa services on site
Golfing nearby
Smoke-free property
Snack bar/deli
Children's pool
Free self parking
Conference space
Waterslide
Terrace
Beach sun loungers
Tennis on site
Hair salon
Pool sun loungers
Wheelchair accessible path of travel
ATM/banking
Conference space size (feet) - 16404
Concierge services
Number of buildings/towers - 1
Total number of rooms - 600
Number of floors - 12

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. All guests, including children, are required to present a valid government-issued ID card at check-in.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy pizza at Pizzeto, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 16404 square feet (1524 square meters) of space consisting of a conference center and 14 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Nichupté Lagoon - 0.2 km / 0.1 mi
Ballenas Beach - 0.5 km / 0.3 mi
Aquaworld - 0.9 km / 0.6 mi
Luxury Avenue Shopping Mall - 1.6 km / 1 mi
Kukulcan Plaza Shopping Mall - 1.7 km / 1 mi
Oasis Arena - 1.8 km / 1.1 mi
San Miguelito - 1.9 km / 1.1 mi
Marlin Beach - 2.2 km / 1.3 mi
Hotel Zone Beaches - 2.2 km / 1.3 mi
Maya Museum of Cancun - 2.2 km / 1.4 mi
Iberostar Cancun Golf Course - 2.3 km / 1.4 mi
Tequila Museum - 2.6 km / 1.6 mi
El Sol de Cancun - 2.7 km / 1.7 mi
La Isla Shopping Mall - 2.7 km / 1.7 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 2.9 km / 1.8 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 17.7 km / 11 mi
Tulum Intl. Airport (TQO) - 172.7 km / 107.3 mi

Only registered guests are allowed in the guestrooms.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Hotel policies

General

Property does not require health documentation at check-in
Professional property host/manager
No cribs (infant beds) available
No rollaway/extra beds available
By ocean
EarthCheck
Property does not offer onsite COVID-19 testing

Pets

Maximum number of pets per room 2
Pet max weight (per pet) in lb is 50
Only dogs and cats are allowed
Pet max weight (per pet) in kg is 23
Pets cannot be left unattended
Service animals not allowed
Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Other charges

Airport shuttle fee: USD 34 per person (roundtrip)
Pet fee: USD 150 per pet, per week
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO 77500, Mexico

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