Hotel Casa San Agustin

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a smoke detector
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Enjoy Latin American cuisine at Alma, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 6:30 AM to 10:30 AM.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
University of Cartagena - 0.1 km / 0.1 mi
San Agustin Convent - 0.1 km / 0.1 mi
Fernandez Madrid Park - 0.2 km / 0.1 mi
Santo Toribio Church - 0.2 km / 0.1 mi
Clock Tower - 0.3 km / 0.2 mi
Iglesia de Santo Toribio de Mangrovejo - 0.3 km / 0.2 mi
Cathedral of Saint Catherine of Alexandria - 0.3 km / 0.2 mi
Museum of the Colombian Emerald - 0.3 km / 0.2 mi
Plaza de los Coches - 0.3 km / 0.2 mi
Catedral - 0.3 km / 0.2 mi
Santo Domingo Square - 0.3 km / 0.2 mi
Teatro Heredia - 0.4 km / 0.2 mi
Cartagena Cathedral - 0.4 km / 0.2 mi
Santo Domingo Church and Monastery - 0.4 km / 0.2 mi
Marquez House of the Real Prize - 0.4 km / 0.2 mi
The preferred airport for Hotel Casa San Agustin is Rafael Nunez Intl. Airport (CTG) - 5.4 km / 3.3 mi

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
• Only registered guests are allowed in the guestrooms.
• Contactless check-out is available.
• At check-in, guests must provide a record of full COVID-19 vaccination.
• The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in.

Hotel policies

General

• Professional property host/manager
• Guests must provide proof of COVID-19 vaccination
• Contactless check-out is available
• COVID-19 vaccine must have been received a minimum number of days before check-in: 2
• Minimum age for proof of COVID-19 vaccination requirement: 18
• Essential workers only - NO
• Guest will receive an email before arrival 48 hours
• Guests will receive an email with special check-in instructions
• Guests must provide health documentation
• Conde Nast Gold List Year 2020

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.