Grand Hotel Tien Shan

Check-in

Check-in is from 2:00 PM until 5:30 AM. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted

Other details

For lunch or dinner, stop by Restaurant Nauryz, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6 AM to 10:30 AM.

Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Almaty? This hotel has 9555 square feet (888 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
28 Panfilov Heroes Memorial Park - 0.5 km / 0.3 mi
Zenkov Cathedral - 0.6 km / 0.4 mi
Almaty Opera House - 0.8 km / 0.5 mi
Almaty Cathedral - 0.8 km / 0.5 mi
Nedelka Park - 0.8 km / 0.5 mi
Green Bazaar - 1.3 km / 0.8 mi
Museum of Kazakh Musical Instruments - 1.3 km / 0.8 mi
Geology Museum - 1.5 km / 1 mi
Central Park of Culture and Leisure - 1.6 km / 1 mi
Lermontov Russian Drama Theatre - 1.8 km / 1.1 mi
Kok Tobe Cable Car - 1.9 km / 1.2 mi
Colibri - 2 km / 1.2 mi
Gabit Musrepov Kazakh Theatre for Children and Youth - 2 km / 1.3 mi
Respublika Alanghy - 2.1 km / 1.3 mi
Republic Square - 2.1 km / 1.3 mi
The preferred airport for Grand Hotel Tien Shan is Almaty (ALA-Almaty Intl.) - 15.8 km / 9.8 mi

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 3 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.

Hotel policies

General

• Professional property host/manager
• Essential workers only - NO
• No elevators

Pets

• Pets not allowed