Masaya Medellin

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• This property uses eco-friendly cleaning products
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Enjoy a satisfying meal at Birra Latina serving guests of Masaya Medellin. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Continental breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
The Dancer's Park - 0.2 km / 0.1 mi
Poblado Park - 0.2 km / 0.1 mi
Linear Park President - 0.3 km / 0.2 mi
Medellín Clinic - El Poblado - 0.6 km / 0.4 mi
Lleras Park - 0.7 km / 0.4 mi
Monterrey Comercial Mall - 0.8 km / 0.5 mi
La Strada Mall - 1 km / 0.6 mi
Lokkus Contemporary Art - 1 km / 0.6 mi
Las Vegas Clinic - 1.2 km / 0.8 mi
Oviedo Shopping Center - 1.3 km / 0.8 mi
Golden Mile - 1.3 km / 0.8 mi
Río Sur Shopping Center - 1.4 km / 0.8 mi
EAFIT University - 1.4 km / 0.9 mi
Santafé Mall - 1.6 km / 1 mi
Medellin's Museum of Modern Art - 2.2 km / 1.4 mi
The nearest airports are:
Jose Maria Cordova Intl. Airport (MDE) - 21.7 km / 13.5 mi
Riohacha (RCH-Almirante Padilla) - 955.7 km / 593.8 mi
The preferred airport for Masaya Medellin is Riohacha (RCH-Almirante Padilla).

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the guesthouse prior to arrival, using the contact information on the booking confirmation.
• Guests under 18 years old are not permitted at this adults-only property.
• A car is not required for transportation to and from this property.
• Contactless check-out is available.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• Minimum guest age is 18
• Caters to adults only
• Essential workers only - NO
• Guest will receive an email before arrival 24 hours
• Guests will receive an email with special check-in instructions
• Property does not offer onsite COVID-19 testing

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Only dogs are allowed
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.