Kobe Portopia Hotel

Check-in

Check-in is from 3:00 PM until 1:00 AM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Children under 17 years old are not allowed in the sauna. Guests booked in Breakfast Included rate plans receive breakfast for the number of adults ages 13 and older included in the reservation. Breakfast fees apply for guests ages 4-12. Breakfast is included for children up to age 3. Access to the seasonal pool is available by reservation only. Guests must contact the property prior to arrival to reserve access.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The Club Lounge is open 7 AM-7:30 PM.
• This property requires guests to wear a swim cap when using the swimming pool.
• This property prohibits the use of swim rings and kick-boards at the swimming pool.
• Guests must be at least 13 years old to access the club lounge after 5 PM.

Other details

Enjoy Japanese cuisine at Tajima, one of the hotel's 9 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10 AM for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and 36 meeting rooms. A train station pick-up service is provided at no charge, and self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Port of Kobe - 0.1 km / 0.1 mi
Kobe International Exhibition Hall - 0.4 km / 0.3 mi
Kobe Convention Center - 0.5 km / 0.3 mi
World Memorial Hall - 0.8 km / 0.5 mi
Kobe Animal Kingdom - 2 km / 1.3 mi
Higashi Yuenchi Park - 4.4 km / 2.7 mi
Átoa Aquarium - 4.4 km / 2.7 mi
Kobe City Hall - 4.5 km / 2.8 mi
Kobe City Museum - 4.5 km / 2.8 mi
Kobe International House - 4.7 km / 2.9 mi
Sannomiya Shrine - 4.9 km / 3.1 mi
Motomachi Shopping Street - 4.6 km / 2.9 mi
Nankinmachi Square - 4.6 km / 2.9 mi
Kawasaki Good Times World - 5 km / 3.1 mi
Port of Kobe Earthquake Memorial - 5.1 km / 3.2 mi
The nearest airports are:
Kobe Airport (UKB) - 5.4 km / 3.3 mi
Itami Airport (ITM) - 37.4 km / 23.3 mi
Kansai Intl. Airport (KIX) - 74.4 km / 46.2 mi
The preferred airport for Kobe Portopia Hotel is Kansai Intl. Airport (KIX).

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 3 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• A car is not required for transportation to and from this property.
• Parking height restrictions apply.
• Guests with tattoos are not able to use the onsite public bathing facilities.

Hotel policies

General

• Professional property host/manager
• No cribs (infant beds) available
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• No rollaway/extra beds available
• Parking height restrictions apply
• No elevators

Pets

• Pets not allowed