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Swissôtel Wellness Resort Alatau Almaty

Swissôtel Wellness Resort Alatau Almaty

Almaty
Check in 3:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

The following facilities or services will be unavailable from September 29 2025 to April 30 2026 (dates subject to change):

  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from October 3 to March 31:
  • One of the swimming pools

Immerse yourself in natural healing at Swissôtel Wellness Resort Alatau Almaty, where thermal waters promise ultimate relaxation, you'll be within a 15-minute drive of Almaty Arena and MEGA Alma-Ata. This golf hotel is 55 minutes drive to Shymbulak Ski Resort and 20 minutes drive to First President of Kazakhstan Park.

Unwind naturally with daily housekeeping, in-room coffee & tea facilities, complimentary high-speed WiFi, a private bathroom with premium toiletries, a 49-inch flat-screen TV, air conditioning, a fully-stocked minibar and premium bedding and access to rejuvenating hot springs. Conveniences include an in-room safe, a desk, bathrobes, wheelchair-accessibility, heated flooring, an iron and ironing board and a phone.

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Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

  • Dry cleaning/laundry service
  • Proposal/romance packages available
  • Biodegradable/compostable stirrers
  • Lockers available
  • No single-use plastic straws
  • Number of meeting rooms - 5
  • No single-use plastic stirrers
  • Conference space size (meters) - 60
  • Biodegradable/compostable straws
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Designated smoking areas
  • Number of outdoor pools - 4
  • Number of indoor pools - 1
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Airport transportation (surcharge)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Handrails in hallways
  • Water dispenser
  • Conference center
  • Wheelchairs available on site
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Turkish bath/Hammam
  • Number of coffee shops/cafes - 1
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Double-glazing on all windows
  • Guest education on local ecosystems and culture
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Ballroom
  • Wheelchair-accessible concierge desk
  • Reception hall
  • Wheelchair-accessible van parking
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to elevator
  • Change of bed sheets (on request)
  • Valet for wheelchair-equipped vehicle
  • Pool access ramp on site
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Change of towels (on request)
  • Picnic area
  • Garden
  • Stair-free path to entrance
  • Wedding services
  • Full-service spa
  • Golf caddy
  • Designer stores on site
  • Luggage storage
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Number of restaurants - 3
  • Housekeeping on request
  • Spa services on site
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Designated smoking areas (fines apply)
  • Children's pool
  • Steam room
  • Free self parking
  • Conference space
  • Pool sun loungers
  • Wheelchair accessible path of travel
  • ATM/banking
  • Conference space size (feet) - 646
  • Concierge services
  • Total number of rooms - 222

Check-in

Check-in is from 3:00 PM until 12:00 PM. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Other details

Grab a bite to eat at one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Almaty? This hotel has 646 square feet (60 square meters) of space consisting of a conference center and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Almaty Arena - 8.8 km / 5.5 mi
First President of Kazakhstan Park - 9.1 km / 5.7 mi
MEGA Alma-Ata - 9.4 km / 5.8 mi
Casino Zodiak - 9.7 km / 6 mi
Republican German Drama Theatre - 10.1 km / 6.3 mi
Medeu Skating Rink - 10.2 km / 6.3 mi
Atakent Expo - 10.5 km / 6.6 mi
Botanical gardens - 11 km / 6.8 mi
Kazakhstan Museum of Arts - 12.4 km / 7.7 mi
Kasteev State Museum of Arts - 12.4 km / 7.7 mi
Fantasy World Almaty - 12.6 km / 7.8 mi
Almaty Central Stadium - 12.8 km / 8 mi
Auezov Kazakh Drama Theatre - 12.8 km / 8 mi
St Nicholas Cathedral - 14.4 km / 8.9 mi
National Museum of Kazakhstan - 14.6 km / 9.1 mi
The nearest major airport is Almaty (ALA-Almaty Intl.) - 34.5 km / 21.4 mi

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Hotel policies

General

  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Contactless check-out is available
  • Minimum age for COVID-19 test requirement: 18
  • Cashless transactions are available
  • Contactless check-in is available
  • Essential workers only - NO

Pets

  • Service animals not allowed
  • Pets not allowed

Other charges

  • Fee for buffet breakfast: approximately KZT 17000 to 17000 for adults, and KZT 8500 to 17000 for children
  • Airport shuttle fee: KZT 15000 per vehicle (one-way)
  • Rollaway bed fee: KZT 12000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Tausamaly 50A, Almaty, A32BOF2, Kazakhstan
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