La Passion by Masaya Collection

Check-in

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

You can enjoy a meal at Restaurante La Passion serving the guests of La Passion by Masaya Collection, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
San Agustin Convent - 0.1 km / 0.1 mi
University of Cartagena - 0.1 km / 0.1 mi
Museum of the Colombian Emerald - 0.2 km / 0.1 mi
Cathedral of Saint Catherine of Alexandria - 0.2 km / 0.1 mi
Santo Domingo Square - 0.2 km / 0.1 mi
Catedral - 0.2 km / 0.1 mi
Santo Domingo Church and Monastery - 0.2 km / 0.1 mi
Cartagena Cathedral - 0.2 km / 0.1 mi
Botero's Mujer Reclinada - 0.2 km / 0.2 mi
Plaza Santo Domingo - 0.2 km / 0.2 mi
Teatro Heredia - 0.2 km / 0.2 mi
Bolivar Square - 0.3 km / 0.2 mi
Plaza de Bolívar - 0.3 km / 0.2 mi
Iglesia de Santo Domingo - 0.3 km / 0.2 mi
Cartagena's Gold Museum - 0.3 km / 0.2 mi
The preferred airport for La Passion by Masaya Collection is Rafael Nunez Intl. Airport (CTG) - 6 km / 3.7 mi

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• Cashless transactions are available
• Contactless check-in is available
• Essential workers only - NO
• Guest will receive an email before arrival 24 hours
• Guests will receive an email with special check-in instructions
• Property does not offer onsite COVID-19 testing
• No elevators

Pets

• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).