Eleven by BFH

Check-in

Check-in is from 3:00 PM until 7:00 AM. Guests must be at least 18 to check-in.

The front desk is open daily from noon - 4:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. The front desk is staffed during limited hours. Guests are required to contact this property by telephone, text message, or WhatsApp prior to arrival to arrange check-in.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, mobile payments, and cash
• Mobile payment options include: PayPal
• Cashless transactions are available
• Heating is not provided
• Onsite parties or group events are strictly prohibited
• Long-term renters welcome
• Safety features at this property include a fire extinguisher and a first aid kit
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

A complimentary continental breakfast is served daily from 7:30 AM to 11:00 AM.

Featured amenities include express check-out and luggage storage.

Distances are displayed to the nearest 0.1 mile and kilometer.
Quinta Alegría Shopping Mall - 0.6 km / 0.4 mi
Calle 12 - 0.6 km / 0.4 mi
Quinta Avenida - 0.7 km / 0.4 mi
Nuestra Senora del Carmen Catholic Church - 0.7 km / 0.5 mi
Mario Villanueva Stadium Madrid - 0.8 km / 0.5 mi
Riviera Gran Casino - 0.9 km / 0.5 mi
Central Square - 0.9 km / 0.5 mi
Calle Corazón - 1 km / 0.6 mi
3D Museum of Wonders - 1 km / 0.6 mi
Mercado Playa del Carmen - 1.1 km / 0.7 mi
Playa del Carmen Main Beach - 1.1 km / 0.7 mi
Mamitas Beach - 1.2 km / 0.7 mi
Pier Navega - 1.2 km / 0.7 mi
Chabad Playa del Carmen - 1.2 km / 0.7 mi
Frida Kahlo Museum - 1.2 km / 0.7 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.3 km / 21.9 mi
Cancun Intl. Airport (CUN) - 55.4 km / 34.4 mi
The preferred airport for Eleven by BFH is Cancun Intl. Airport (CUN).

• Pool access available from 9:00 AM to 9:00 PM.
• One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A damage deposit of USD 56 will be collected before check-in.

We have included all charges provided to us by the property.