Sheraton Memphis Downtown Hotel

Check-in

Check-in is from 4:00 PM until 2:00 AM. Guests must be at least 21 to check-in.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and debit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Other details

You can enjoy a meal at Crossroads Tavern & Grill serving the guests of Sheraton Memphis Downtown Hotel, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:00 AM for a fee.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms.

Distances are displayed to the nearest 0.1 mile and kilometer.
St. Mary's Catholic Church - 0.2 km / 0.1 mi
Renasant Convention Center - 0.4 km / 0.2 mi
St. Jude Children's Research Hospital - 0.5 km / 0.3 mi
Cannon Center for Performing Arts - 0.6 km / 0.4 mi
Danny Thomas/ALSAC Pavillion - 0.6 km / 0.4 mi
St. Peter Catholic Church - 0.7 km / 0.4 mi
Fire Museum of Memphis - 0.7 km / 0.4 mi
Mud Island River Park - 0.7 km / 0.4 mi
Mississippi River Museum at Mud Island - 0.7 km / 0.4 mi
Court Square - 0.9 km / 0.6 mi
Bass Pro Shops at the Pyramid - 1 km / 0.6 mi
Tennessee State Welcome Center - 1.1 km / 0.7 mi
Mississippi River Park - 1.2 km / 0.8 mi
Cotton Exchange Building - 1.3 km / 0.8 mi
The Cotton Museum at the Memphis Cotton Exchange - 1.3 km / 0.8 mi
The preferred airport for Sheraton Memphis Downtown Hotel is Memphis International Airport (MEM) - 19.6 km / 12.2 mi

• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
• LGBTQIA+ friendly
• No rollaway/extra beds available
• Essential workers only - NO

Pets

• Pets allowed (no fees)
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Only dogs are allowed
• Pets allowed