Charleston Santa Teresa Cartagena

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Cashless transactions are available
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Grab a bite at La Terraza, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Cartagena? This hotel has 2626 square feet (244 square meters) of space consisting of a conference center and 3 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
Caribbean Naval Museum - 0.1 km / 0.1 mi
Parque de La Marina - 0.1 km / 0.1 mi
Palacio de la Inquisicion - 0.2 km / 0.1 mi
Palace of the Inquisition Cartagena Historical Museum - 0.2 km / 0.1 mi
Santo Domingo Square - 0.2 km / 0.1 mi
Bolivar Square - 0.2 km / 0.1 mi
Iglesia de Santo Domingo - 0.2 km / 0.1 mi
Plaza de San Pedro Claver - 0.2 km / 0.1 mi
Templo de Santo Domingo - 0.2 km / 0.1 mi
Santo Domingo Church and Monastery - 0.2 km / 0.1 mi
Cartagena's Gold Museum - 0.2 km / 0.2 mi
San Pedro Claver Church and Convent - 0.2 km / 0.2 mi
Plaza de Bolívar - 0.3 km / 0.2 mi
Casa del Marques de Premio Real - 0.3 km / 0.2 mi
Marquez House of the Real Prize - 0.3 km / 0.2 mi
The preferred airport for Charleston Santa Teresa Cartagena is Rafael Nunez Intl. Airport (CTG) - 5.5 km / 3.4 mi

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Pool access available from 7:00 AM to 6:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• Noise-free rooms not guaranteed
• Cashless transactions are available
• Contactless check-in is available
• Property does not offer onsite COVID-19 testing

Pets

• Service animals not allowed
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.