Shangri-La Surabaya

Check-in

Check-in is from 2:00 PM until midnight. Guests must be at least 17 to check-in.

The check-in location differs from the property location. Check-in location: [Horizon Lounge for Horizon Guests]. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The listed child breakfast fee applies to guests age 11 and younger.

Other details

Grab a bite at JAMOO, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has 17255 square feet (1603 square meters) of space consisting of a conference center and 14 meeting rooms. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Ciputra World Mall - 0.6 km / 0.4 mi
Al-Akbar Mosque - 1.6 km / 1 mi
Lapangan Thor Stadium - 2 km / 1.3 mi
Surabaya Town Square - 2.3 km / 1.4 mi
House of Sampoerna - 2.6 km / 1.6 mi
Korea Park - 2.8 km / 1.7 mi
Taman Bungkul - 3.4 km / 2.1 mi
Mpu Tantular Museum - 3.4 km / 2.1 mi
Monument Of Suroboyo - 3.4 km / 2.1 mi
Royal Plaza Surabaya - 4.5 km / 2.8 mi
Dyandra Convention Center Surabaya - 5 km / 3.1 mi
Joko Dolog Statue - 5.8 km / 3.6 mi
Grahadi - 6 km / 3.7 mi
Tunjungan Plaza - 6 km / 3.7 mi
Sharp Bamboo Monument - 6 km / 3.8 mi
The nearest major airport is Surabaya (SUB-Juanda) - 20.6 km / 12.8 mi

• Pool access available from 6:00 AM to 8:00 PM.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La)
• Contactless check-out is available
• No cribs (infant beds) available
• Cashless transactions are available
• Contactless check-in is available
• Essential workers only - NO

Pets

• Service animals not allowed
• Pets not allowed