Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Check-in

Check-in is from 1:00 PM until midnight. Guests must be at least 18 to check-in.

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property is only accessible by a public bus service departing from Aguas Calientes between 5:30 AM and 3:30 PM, and tickets must be purchased in advance. All guests, including children, are required to present a valid government-issued ID card at check-in. A birth certificate is also required at check-in for children under age 18. Additional documentation establishing permission to accompany is also required for adults checking in with children under age 18 when parents are not present.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and debit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Onsite parties or group events are strictly prohibited
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy international cuisine at Tinkuy, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk.

Distances are displayed to the nearest 0.1 mile and kilometer.
Historic Sanctuary of Machu Picchu - 0.1 km / 0.1 mi
Temple of the Sun - 0.3 km / 0.2 mi
Central Plaza - 0.4 km / 0.3 mi
Royal Tomb - 0.4 km / 0.3 mi
Ceremonial Baths - 0.4 km / 0.3 mi
House of the High Priest - 0.4 km / 0.3 mi
Sacristy - 0.4 km / 0.3 mi
Sacred Plaza - 0.4 km / 0.3 mi
Phuyupatamarka - 0.4 km / 0.3 mi
Hut of the Caretaker of the Funerary Rock - 0.4 km / 0.3 mi
Principal Temple - 0.4 km / 0.3 mi
Prison Group - 0.4 km / 0.3 mi
Temple of the Condor - 0.4 km / 0.3 mi
Inca Trail - 1.3 km / 0.8 mi
Manuel Chavez Ballon Site Museum - 1.4 km / 0.9 mi
The preferred airport for Sanctuary Lodge, A Belmond Hotel, Machu Picchu is Alejandro Velasco Astete Intl. Airport (CUZ) - 220.9 km / 137.2 mi

• Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
• According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
• One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• A car is not required for transportation to and from this property.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• LGBTQ friendly
• No cribs (infant beds) available
• Events/parties not allowed
• EarthCheck
• Noise-free rooms not guaranteed
• Essential workers only - NO
• No elevators

Pets

• Service animals not allowed
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.