Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Check-in

Check-in is from 1:00 PM until midnight. Guests must be at least 18 to check-in.

Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property is only accessible by a public bus service departing from Aguas Calientes between 5:30 AM and 3:30 PM, and tickets must be purchased in advance. All guests, including children, are required to present a valid government-issued ID card at check-in. A birth certificate is also required at check-in for children under age 18. Additional documentation establishing permission to accompany is also required for adults checking in with children under age 18 when parents are not present.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and debit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Onsite parties or group events are strictly prohibited
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy international cuisine at Tinkuy, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk.

Distances are displayed to the nearest 0.1 mile and kilometer.
Historic Sanctuary of Machu Picchu - 0.1 km / 0.1 mi
Temple of the Sun - 0.4 km / 0.2 mi
Temple of the Condor - 0.4 km / 0.2 mi
Intihuatana Stone - 0.5 km / 0.3 mi
Three Windows Temple - 0.6 km / 0.4 mi
Manuel Chavez Ballon Site Museum - 1.3 km / 0.8 mi
Huayna Picchu - 1.4 km / 0.9 mi
Intipunku - 1.7 km / 1.1 mi
Butterfly Farm of Machu Picchu - 1.8 km / 1.1 mi
Butterfly House - 1.8 km / 1.1 mi
Machu Picchu Mountain - 1.9 km / 1.2 mi
Urubamba River - 2 km / 1.2 mi
Manco Capac Square - 3.5 km / 2.1 mi
Moon Temple - 3.9 km / 2.4 mi
Puyapatamarca - 3.9 km / 2.4 mi

• Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
• According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
• One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• A car is not required for transportation to and from this property.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• LGBTQIA+ friendly
• No cribs (infant beds) available
• Events/parties not allowed
• EarthCheck
• Noise-free rooms not guaranteed
• Essential workers only - NO
• Guest will receive an email before arrival 48 hours
• Guests will receive an email with special check-in instructions
• No elevators

Pets

• Service animals not allowed
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.