Name: Nairobi Serena Hotel
Address: Kenyatta Avenue / Processional Way, Nairobi, KE
Telephone: +61 3 8827 0770
Price range: $$
Rating: 4.6

Nairobi

Check in 12:00 PM

Check out 10:00 AM

Create lifelong memories at Nairobi Serena Hotel, where family adventures begin and smiles are guaranteed for every age, a 8-minute walk from Uhuru Park and 11 minutes by foot from University of Nairobi. This family-friendly hotel is 4 minutes drive to Nairobi Hospital and 7 minutes drive to The Aga Khan University Hospital.

Ideal for families, our rooms come with a fully-stocked minibar, in-room coffee & tea facilities, complimentary high-speed WiFi, cable & satellite channels, daily housekeeping, air conditioning, complimentary daily newspaper and relaxing in-room massage, rollaway beds and extra space for little ones. Conveniences include bathrobes, an in-room safe, wheelchair-accessibility, a desk and a phone.

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Property Details

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Dry cleaning/laundry service
Gift shops or newsstand
Shopping on site
Wheelchair accessible (may have limitations)
Banquet hall
Babysitting or childcare (surcharge)
Express check-in
Number of meeting rooms - 8
Conference space size (meters) - 450
Free WiFi
Number of bars/lounges - 2
Number of poolside bars - 1
Designated smoking areas
Spa treatment room(s)
Number of outdoor pools - 1
Number of swim-up bars - 1
Garden
Free newspapers in lobby
Tours/ticket assistance
Full-service spa
Miniature golf on site
Airport transportation (surcharge)
Golf caddy
Accessible airport shuttle
Luggage storage
Express check-out
Porter/bellhop
Business center
24-hour front desk
Breakfast available (surcharge)
Playground on site
Number of restaurants - 1
Spa services on site
Golfing nearby
Safe-deposit box at front desk
Number of coffee shops/cafes - 1
Snack bar/deli
Sauna
Children's pool
Laundry facilities
Steam room
Free self parking
Elevator
Conference space
Fitness facilities
Terrace
Hair salon
Conference space size (feet) - 4844
Concierge services
Year Built - 1962
Number of buildings/towers - 3
Total number of rooms - 199
Number of floors - 7

Check-in

Check-in is from 12:00 PM until midnight.

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Stop by Cafe Magreb Restaurant for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Nairobi? This hotel has 4844 square feet (450 square meters) of space consisting of conference space and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Central Park - 0.1 km / 0.1 mi
Nairobi Gallery - 0.5 km / 0.3 mi
Uhuru Park - 0.7 km / 0.4 mi
Teleposta Towers - 0.7 km / 0.4 mi
University of Nairobi - 0.9 km / 0.6 mi
City Market - 1 km / 0.6 mi
Kenyatta Mausoleum - 1 km / 0.6 mi
City Hall - 1.1 km / 0.7 mi
Parliament Building - 1.1 km / 0.7 mi
National Assembly Building - 1.2 km / 0.7 mi
Jeevanjee Gardens - 1.2 km / 0.7 mi
City Square - 1.3 km / 0.8 mi
Kenyatta International Convention Centre - 1.3 km / 0.8 mi
Nairobi Railway Museum - 1.3 km / 0.8 mi
Tom Mboya Statue - 1.4 km / 0.9 mi
The nearest airports are:
Nairobi (WIL-Wilson) - 5 km / 3.1 mi
Jomo Kenyatta Intl. Airport (NBO) - 17 km / 10.5 mi
The preferred airport for Nairobi Serena Hotel is Jomo Kenyatta Intl. Airport (NBO).

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Contactless check-in is available.

Hotel policies

General

Professional property host/manager
Contactless check-in is available
Essential workers only - NO
Guest will receive an email before arrival 24 hours
Guests will receive an email with special check-in instructions

Pets

Pets not allowed

Other charges

Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
Airport shuttle fee: USD 40 per person (one-way)
Airport shuttle fee per child: USD 40 (one-way)
Early check-in is available for a fee (subject to availability)
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Kenyatta Avenue / Processional Way, Nairobi, , Kenya

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